Metro Dentalcare - Blaine Pheasant Ridge

Very impressed with how they all interacted with my 92 year old mom. Appreciated them letting me stay in the room with her due to hearing disabilities and always repeated directly to her what issues she had. Explained everything in great detail. All kind and caring!

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Love my hygienist at the Blaine Metro Dentalcare. She is non judgmental and listens to my concerns respectfully and thoughtfully. I been with her the last few years and it is a great fit. She performs her job well and efficiently. Always love seeing her for my 6 month checkup. Thank you, Kelly!

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I’ve been struggling with their billing department for 5 months. In October I got a “past due” notice for $220 with no additional details. I called only to find out it was the first time they were billing me for a service that was done 14 months earlier. When I asked why I was just now getting billed the poor girl tasked with answering my call fumbled and explained they had new management and they were “going through past due accounts”. They failed to file my secondary insurance at the time of my service and I explained that I paid my estimated patient portion when I was getting the service. I’ve spent hours over the last 5 months sending them copies of my secondary insurance, calling, emailing and texting to tell them that I still haven’t see them submit the claim (likely because they are past their timely filing limits). Today they admitted they’ve had the secondary coverage on my account the whole time, which is validating because it hasn’t changed in the last 10 years. The whole situation is unfortunate because I love their providers. I’ve lost hope with this new back office management and now I have to find new care for our family. I will continue to call or email with every bill but won’t be back after this.

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I called my Insurance to verify Metro Dental was in network and I also contacted the clinic to ensure coverage. I booked my appointment 6 months in advance so I could take the day off from work. When I arrived for my appointment they said my Insurance wasn’t in network. I tried to pay out of pocket (I just needed a cleaning) and they said it would be considered Insurance fraud. I couldn’t win. I felt like the ladies at the front desk just didn’t feel like working that day. I’m calling and reporting them to my Insurance company for refusing service. Bad business go elsewhere.

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My husband and I have both had multiple scheduling issues this year, it’s very frustrating to deal with so we will definitely be changing dentists. Also, front end staff seems to be constantly changing which explains why there may be continuous scheduling issues.

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