Aviva Health

Don’t expect timely medical service here. I made an appointment in October to see someone in December. They scheduled me for Christmas Eve and when I asked if they were going to be there because of the holiday they said they would be seeing patients and that it would be fine. The day before my appointment I got a call that they had to reschedule due to the holiday. Their next opening wasn’t until February and they cancelled my appointment 30 minutes before I was supposed to be there and I can’t see a Dr who won’t cancel last minute til April. Edit: my appointment was cancelled again. This is unacceptable

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Don’t see this place for walk in care, it’s a joke. I was in the ER with viral illness which triggered severe migraines and both times the ER treated me successfully. Both times with Toradal, Flexeril, and fluids. I’ve had these severe migraines my whole life, chronically to the point that the government deemed me disabled. The ER doctor prescribed me a small regimen of Flexeril, a commonly prescribed medicine, and told me to follow up with PCP for more. Well, I don’t have a PCP anymore because they’re in and out like a revolving door at Aviva health. And who gets punished? The patient, always. I went to Aviva for an ER follow up that they hounded me on the phone for days for, and saw doctor Peel. I was asked if I do drugs or drink, asked if I have AIDS (since I’m gay you know, which no other doctor has asked me in the past) and basically told my diet is bad without her even knowing my diet. That was the visit. When I asked about the Flexeril I got barked at “that’s a muscle relaxer, we don’t prescribe that, take ibuprofen.” and she was done with me. Well, it’s not a controlled substance, not addictive, and actually helped me, but you know.. ibuprofen.. the thing I’ve taken my whole life and ate my stomach alive and doesn’t work.. because I have *chronic* migraines.. that’s because none of these doctors give a crap about reading your medical history. They are there to be judge and jury on you personally and question why you are even in their face today and bothering them. They know better than you, your past, your past doctors and specialists, and ER doctors. This place is for people looking for a paycheck. If you want to be criticized or talked down to, this is the place for you. Christina Miller was the one good doctor I had here and she’s gone now. I won’t be back after being treated with such disregard and disrespect.

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Ok ill try to keep this short. Started campaign to get the cracked molar pulled with advantage they decided lower wisdom needed pulling first. I won’t go into detail about advantage other than they told me they got it all. I could tell something was wrong because I had a painful lump that remained on my jaw. When I asked about it I was told it’s normal. I fired advantage and came to Aviva they take xrays and discover 4 pieces of bone remaining asked if I was aware of it. Showing genuine concern. No advantage told me they got it all but xray clearly showed 3 root tipsbroken off instead of extracted.. so they were the painful lump. Now they needed to look at xrays advantage took. Only 4 or 5 requests over a two week period were ignored and Aviva got ahold of the right person and requested them on my behalf. Aviva even took new xrays to verify them when the ones advantage sent were unreadable. Refered me to Dr. Savage in Grants pass. Very nice and personable. Taking the time to address any concerns I had and in 2 months time would be surgery I asked to be put on the cancelation list. They did call me once to offer a spot but I live 2 hours away so couldn’t make that visit. So my appointment arrived and Dr. Savage was very good. He was quick and efficient. Removing the impacted wisdom tooth and the unexposed wisdom tooth. Sewed me up and I was out of there in about 2 hours. Of course I bled profusely from the extraction sites for a day. Puking up blood but getting through it they had given me a dozen narcos. Which I was told would be 7.5s I have scoliosis and after several car wrecks I’ve built a tolerance to opiates. I explained that to them and was promised 7.5s I just trusted them. But when I was at the pharmacy blood caked on my lips and mouth full of gauze in excruciating pain as the numbing shots wore off. I called back to ask if I needed to return the 5s? They said no just take 2. I’m on other beds and taking 2 5s upsets my stomach so they did call in 6 other 7.5s. So Aviva was as professional as it gets. I would suggest them to anyone going to advantage. Aviva gets you in instead of making you wait 4 months. I would add 1 caution. To anyone getting major dental surgery in oregon. Because I was prescribed the dozen norco 5s and 6 7.5s. I was told they could no longer fill my Xanax that ive been on for 4 years.and Adapt just cut me off of my Xanax because I admitted to them beforehand and after that I was given a few narcos. So be prepared to lose any other important meds you may be taking. Idk why ill not be receiving refills on the narcos. But all in all Aviva has been wonderful for dental work. I will highly recommend them to anyone.

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Appointment was within a week, called back to see the doctor on time. He was awesome with our 9 year old. We got the diagnosis and on our way in perfect timing. Very pleasant environment and our kiddo made use of the waiting room!

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It was my first time there since the remodel, it looks great clean, easy to find where you need to be. The room I was in is very roomy with 2 chairs for "family" the table chair thingy was very comfy and it takes your weight😲. My intake was great I had a newbie who did great👍🏻. Dr was nice and listened to me asked ne questions and did an actual hands on check. "Like they used to.. way back when" 😁

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