Nancy E. Willis DDS Children's Dentistry

Family members have been coming to this office for about 2 years now and so many red flags as to why they should find a new dentist. The staff is very unprofessional, rude and violate Hippa in so many ways, it’s ridiculous. They all should be retrained and held accountable for how unpleasant they make patients feel. It’s sad this is a Kids dentistry. You would think they’re sitting at the table on The View.

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YOUR CHILD WILL BE NOTHING MORE THAN A DOLLAR SIGN TO DR. WILLIS... THIS REALLY HAPPENED... I have had at least one child in the office of Dr. Willis from 2006 - 2023. My children have seen Nancy Willis every 6 months RELIGIOUSLY. I am private insurance, private pay and as such, I have paid Dr. Willis thousands of dollars over the years. Although Dr. Willis has ZERO personality, her hygenists have always made myself and my children feel comfortable & welcome. This is why I continued to stay - despite my husband, sister & even pediatrician telling me otherwise. PLEASE READ ON.. IT’S WORTH THE READ. 1-17-23, my son had a tooth pulled. We paid $180.00 (insurance estimate). 1-20-23, I received an EOB stating I should have been billed $186.00 Okay, fine, I owe $6.00 I put a note in my phone to remind me at 6 month appt. 2-21-23…6 month appointment. I stood there as usual, credit card in hand waiting to pay, they said I didn’t owe anything. "WHAT???!!" How could this be? Dr. Willis actually took the hit on $6.00 b/c they underestimated how much I owed? That could not be possible!!!… BUT maybe it was?? I mean, I did after all pay 96.77% of the total bill from that day. Maybe...just maybe... 4-3-23, Two more teeth have to go. I’m charged $146.00…Maybe that outstanding $6 is built into this charge. There is after all a “6” in there…maybe I’m paid up. I don’t ask, b/c I don’t really care. It’s $6.00. May, 2023, I get a call for an outstanding bill. I ask how much.. They tell me $11.00. ME: “ELEVEN???? If anything, it should be SIX!!”. OFFICE: “There is a $5.00 per month charge on outstanding balances.” ME: “Take it off, or I’m transferring out!.” OFFICE agrees as long as I pay the $6.00 ME: “Can you take my credit card over the phone?”. OFFICE: “She’ll charge you a minimum fee.” ME: “NO WAY!! I’ll pay it with a check. OFFICE: “Pay it at your next 6 month appointment, you live pretty far from our office." (Nice receptionist felt bad for me) Okay cool… I put another reminder in my phone to pay the $6.00 at the next appointment (8-31-23), I can finally put this fiasco behind me. I move on with my life. 8-1-23 I see a missed call from the office, I asked myself… “What could this possibly be about? I thought we settled the $6.00 saga”. Next morning, I listen to the message… “Your son has an appt. on August 31st. We have to cancel this appt & we CAN NOT reschedule until your account is paid in full, you have an unpaid balance. We have a strict policy in place, we do not keep or make appointments for people with balances on their account.” I called to give her a chance to redeem herself, maybe this was a big error…or they had me confused with someone else. NOPE, she double-downed and told me I ACTUALLY owed $11.00. That because I didn’t pay the $6 that very day... (in May)... she was tacking the $5 penalty back on I drove right to her office and I paid the $6.00 (in pennies, nickels & dimes), and told her to sue me for the other $5.

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Will never go back here again ! Both my children went here for years the only dentist they ever saw . Dr. Willis scared the life out of my youngest and she knew she was wrong because she came out to my car afterwards trying to apologize . She held my son down and showed absolute no compassion for a 4 year old . She really should work with adults because she does not have the patience for children . So glad i did Not let them take him back alone can only imagine !!

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Absolutely would NOT recommend Nancy Willis and her staff. They are condescending and RUDE. If you want a friendly, trusting staff…. DO NOT GO HERE. Even after giving them 2 more chances, nothing changed. Pretty bad when comments are made about how a scared toddler is reacting. Your practice should be ashamed.

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Wonderful experience. I was a little nervous with my younger child and her cooperation at the dentist. They approached her in a caring manner and she did great. My older child said the dentist was fun and asked when can she go back. Thank you to Dr. Willis and her team.

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