Hudec Dental

I’ve been coming here for years. Staff is always professional and courteous at every location I’ve been to. They always do great work restoring my teeth:)

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I would recommend noticing the one star reviews here because I have experienced abysmal customer service here that is truly unprofessional. Anyone who has seen other dentists will notice how this office lacks integrity and communication. I’ve given this place multiple chances and they consistently fail in every regard - I was initially told my appointment would be for cleaning by the scheduling agent but when I get to my appointment I’m told it’s only for an X ray and exam. The assistant brings me back to do X rays which I assume are the standard of care - once again no one has checked my mouth or communicated any out of pocket costs or differences in standard care. The dentist sees me for the exam briefly and states my pockets are deeper and only mentions flossing and brushing. I’m told a need a deeper cleaning service that may not be covered by insurance and the front desk states regular three month follow ups but the next appointment is either tomorrow or a month out. I’m never explained the depth of my pockets or what exactly entails this deeper cleaning. Nor am I explained if this is gingival inflammation or periodontitis. No one clearly explains the X rays or exams as I’m used to. The dentist rushes through and doesn’t take any time to explain. I return again and the manager was helpful and had another dentist who stated she wished I spoke up with the original dentist. Somehow me not being vocal is why the other dentist didn’t clarify when it’s her job as a clinician to communicate with every patient. The manager at least clarifies the out of pocket cost for this cleaning they would like which no one else mentioned prior. I asked for the X rays via email twice but required two separate in person visits to receive the files. This once again shows the poor communication. Then a month out, I received a claim stating I owe over 50 dollars in out of pocket for X rays ( no cleaning is done yet). Never have I paid for X rays and this was never explained prior. I am unable to reach the manager or area manager on my one day off despite being told they would call me today. Instead a scheduling agent tells my insurance that this X ray was done given the size of my pockets - which no one saw my gums or the size of my pockets before the X rays completely proving the invalidity of this claim. I am concerned with the lack of integrity and shared decision making this place practices. There was no prior communication of the cost. Why was there the need of so many X rays and why was this not communicated? I am told I will receive calls later today but still haven’t and maybe I will eventually but this lack of communication and poor management has turned me off of Hudec dental completely.

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This place is fantastic! Everyone from the front desk staff, to the dental assistants and Dr. Payne, were all so empathetic, kind and professional. They were also very accommodating when I had to see them for an emergency. The office is clean, well staffed and I appreciate them taking such good care of my family and I. They are located inside Lutheran Hospital so parking can sometimes be a little difficult unless you pay for valet.

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Waited in lobby for 40 minutes. I was finally brought back 35 minutes after my appointment time. After 30 minutes of waiting in a room, no one had even checked in with me. I ended up just leaving. I took time off work to come this appointment. I’ve never had something like that happen to me at a dentist. Very disappointing, I’ll be finding a different dentist.

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I gave my insurance info when I made the appointment. I called prior to my appointment and was told they were verifying my info. Once I got there they took the information again and said they have to verify my insurance. Once insurance got figured out everything was fine. Dr. Payne was great along with her assistant, I’m sorry I don’t remember the assistants name and she was great too.

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