Florida Department of Health in Hillsborough County

Very rude customer care representative. After talking to me in circles as she struggles with the English Language, she hung up on me.....rude!!!!

Was this helpful? Yes (0)

Very pleasant staff overall, very easy to work with and patient. Lot’s of questions, and plenty of people to answer questions, just.. learning who you may need to call for what is the reason case managers exist I suppose, the process can be frustrating - and truth be told I don’t think anyone has ever referred me back to case management as a starting point, I usually just bounce around until I get a response and a confirmation and if I am being quite honest - that alone is probably the reason I gave the office 4 stars, the misunderstanding caused from me not utilizing today’s healthcare provisions - so, I think the State and other organizations that provide this level of management could maybe do better to assertively build a better guided path to have questions that may not need a 911 response, and if they do - the right person can better assist than a pharmacist and aides whom are doing the work like an octopus. Kinda wish meds were mailed to your doctor and not house tbh.. keep them in a temperature appropriate environment, or even to be a daily dosage - cause like.. not every scenario allows

Was this helpful? Yes (0)

This place is a disgrace they will not work with your schedule you have to come in when they want not what your schedule allows. I’ve been waiting over 6 months for teeth to be made. My partials have come in and I have to wait yet another month to get them. I have not been able to eat much of anything since September 2023 because they won’t work with my schedule. We are human beings not numbers, and we need to be treated as humans.

Was this helpful? Yes (0)

Linda and Hedi are amazing 🤩 and truly over delivered and over served with our septic permit process. Thank you again!

Was this helpful? Yes (0)

There is never enough communication between departments and the patients. The staff at the pharmacy are just genuinely disinterested and rude. Was made to travel and wait for a prescription that they did not have. Over staffed and unhelpful is an understatement! I Still haven’t gotten an apology for my time being waisted or a miscommunication. If you can afford to go elsewhere absolutely do!!!

Was this helpful? Yes (0)