Premier Community Healthcare

Had my first visit here today for the gynecology department, I am soooo happy that I came here. They made me feel so comfortable! I saw nurse Jacquline and dr Lenore and I couldn’t be happier! I highly recommend them! Will definitely come here from now on!

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I am so sad to be returning here and removing my 5 star rating moving down to 1 star rating. If you have any medical complexities or need any type of follow up care, do not go here. They have an authorizations team(with no medical certification) who makes their own medical decisions. I had an imaging exam that should’ve already been done. An imaging scan that was recommended by a radiologist and someone within their authorizations team decided now I needed a completely different exam, and proceeded to notify my insurance that an authorization was needed for this exam. I questioned it numerous times and so did the imaging company. We were both told this is the exam that I needed. I showed up with the imaging place and they are like we can’t do this. This is not what was our radiologist recommended and where is the doctors orders? How did your doctors office give you an authorization but no orders? Somehow this place was able to get an authorization through my insurance without doctors orders. I’d like to know how that happened but I can’t get anybody to call me back. I would have better luck getting a hold of AHCA or DOH, which isnt off the table at this point because this is a gross delay in medical care. I don’t know where the breakdown is because I’ve always liked my provider but too many things are happening or not happening. and I think it’s really unnerving that somebody sitting behind the desk , without a medical license can just decide that I need a pretty invasive test that’s not needed-and ignore the recommended test by the radiologist. That just baffles me

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After waiting for my new patient appointment (month and a half - super understandable), my doctor got sick and informed me that they’d reach out to reschedule. After over a week of no one reaching out, I called to get a new appointment. Just to find out, I now have to wait until July (it’s April). I was informed that I can call back on a weekly basis to see if they can get me in sooner. I’m sorry, but this is unacceptable. As the patient, I feel as though cancellations done by the practice should be considered a bit more of a priority. I’m not one to leave bad reviews but I’m not impressed with the way the practice handled the situation and now I’ll be finding a different provider. Thank you.

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It’s a nice concept (a one stop shop for all of someone’s health needs and wants) and the staff is overall very friendly. The drawbacks are that ever since Premier switched over to their new system (back late last year), it’s been a little chaotic. The staff tends to leave out information on their outdoor referrals and the offices that received the referrals can barely get in contact with staff, and when they do get in contact with Premier, the Premier office will send the same exact referrals (still without the necessary information.) Speaking of hard to get in contact with, make sure you get all your information in a row at the location, because if you try to call, be prepared to hold for approximately 30 minutes. I live down the road and for me it’s faster driving there and back than waiting over the phone. They also thought my pre cancerous polyps was acid reflux.

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I’m very happy with my primary care and behavioral health care team. I’m not dealing with issues getting a hold of anyone when I need to. I utilize the patient portal through MyChart and I always get a response within 24 hours (or Monday if I message on Friday). They were switching systems, so there were some hiccups, but I understand that has nothing to do with the staff. When systems change, there will be issues that happen. Patients need to understand that the staff are all just human and doing the best that they can. Have some patience, don’t wait till the last second, take some ownership of your own care. Advocate for yourself.

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