Herremans Orthodontics

I had the honor of providing a full training day for the entire team at Herremans Orthodontics. They desire to continually learn so as to provide the best service and care for their patients and families. You are blessed to be treated by them.

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Wonderful customer service. Highly recommend.

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I had treatment done by Herremans Orthodontics as a kid and now I’m back as an adult (due to my own fault of not wearing my retainer!). So far I have been extremely satisfied with my care, progress, and results. The staff is very friendly, efficient, and quick. They answer all of my questions and have made the process so easy. Their customer service is fantastic and HIGHLY recommend their services to everyone I know. Best in West MI!

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Office had a general lack of communication between techs and the Dr. As a patient I was left clueless most of the time, even after asking questions about my care or timeline of what was happening and when. Often answers were ’ we might do that at the next appointment,’ only to get that same answer at the next appointment. A referral was left unsent until multiple phone calls were made. They put different brackets on my teeth than what was initially discussed because they thought they’d work better, but they didn’t tell me this until after they were on, and I was about to look in the mirror. I left in the middle of treatment and am finishing my orthodontics elsewhere. That office had to remove the braces on my teeth and had to start over completely since they were not on properly to begin with. As an adult with a complicated case, Its possible Dr. Herremans office wasn’t equipped to handle the difficulty. I’ve had friends come to this office with no problem. It just didn’t work out for me.

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His staff is rude. They leave you in the chair for a long time while they go and gossip to each other. Also we called a head of time to have paper work ready which shellie promised would be ready but when we got there she not only didn’t do it but giggled and just said "opps my bad". They also have been telling my sister for the past six months they were going to move forward with the next step on her spacer and have not done a thing. He Just keeps saying "next appointment..." would never refer them to anyone.

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