Nelson Family Dental

Absolute best dentist office in Grand Rapids. Care is excellent, need side manager is amazing. They are great with both kids and adults.

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Dr Wes is who I see. I’ve had bad experience with other dentists and I explained to dr Wes and he has shown such great compassion for me as a patient. He listens to you and is not pushy about procedures. Great experience I’ve ever had with a dentist. Highly recommend.

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I love Nelson Family Dental! I went a few years without going to the dentist so I was nervous about the damage that had done. I went to Aspen Dental for an appointment and left crying. They were rude, tried to charge me extra for things, and told me I needed a crazy amount of work. I decided to get a second opinion and went to Nelson Family Dental. They took the time to look at my teeth and the "trouble spots" I was told I had. They found nothing. They were so kind and caring making me feel so much better about my mouth. They did not shame me for my lack of dental visits in my past. They do not try to charge extra for basic services. The Dental hygienists and Doctors are so kind and friendly. I’ve seen a few hygienists due to schedules changing and haven’t been disappointed. I highly recommend Nelson Family Dental. They make me look forward to going to the dentist instead of being afraid of going. I am a life long customer now!

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Absolutely NOT recommended! Worst experience with office management. Behind those fake sweet talks and smiles…….just hope that you will never have any issues with them! They will jump in your throat in the midst of your sentence and talk over you, then when you try again after they finished interrupting you with their pushy attitude, they would talk over you again before you even have a chance to bring your point across until you loses your patience then they accuse you of not being reasonable and for that, they will abruptly hang up on you! Read other’s reviews here and you will see that Dawn, the office manager, has several other complaints of extreme rude and disrespectful to people even with the owner responded with a promise that lessons had learned! but, obviously not! So after I got hung up, I went to the office and requested to speak to the office manager. After a long wait, she came to the lobby and the first thing she said was she invited me to go out to the parking lot because she didn’t want her boss to know, I insisted to talk inside the business, she then refused to talk to me, I then requested for her boss, she told me her boss doesn’t have time to talk to me, I said I will wait until he has time to talk to me, she then threatened me that she will calls the cops if I stayed and wait. For that, I challenged her to call the police, they realized that they cannot keep their boss hiding that’s then her boss came out to get my statement of complaint. Afterwards, he acknowledged my complaint then thanked me without an apology. This business is allowing her to get ways out of control! Past reviews (1) Was referred to this dental office by another dentist. Office manager was not helpful and extremely rude when I asked about what was going to be billed. I asked if insurance was covering a procedure and was lied to. If this was the last dentist on Earth, I would probably choose to sip food out of a straw. (2) Dawn is sooo rude and I should have listen to others and READ REVIEWS regarding this place... Went in to get a cavity filled and he said he needed to do a root-canal.. When doctor told dental assistant that he was going to do a root canal she answered "You know how to do that"?.. Also make sure you check your bill as they will try and charge your insurance more... Thanks for your response, if you said I insulted your staff then can I ask why the whole time you and I had that face to face conversation at your business and you never once accused me of such? But now on this page? Twisting the facts in your response to this review only looks good here but, will not solve your on going problem with your office staff, in actuality, you are sending them the signal that it’s totally acceptable to be rude, disrespectful, loud, and aggressive to anyone who disagree with their pushy, dominating, demanding attitude on the phone and abruptly, angrily hang up the phone in people’s face! You must understand that your problems will continue to persist when you keep finding and making excuses to condone your employee’s behavior. Are you saying just because she work hard and under lot of stress so you’re giving her the right to take her frustrations on your customers? And if she can do that to your customers then I am sure she is doing the same to her coworkers. Essentially you, as an employer, are the problem, because whenever you are condoning one, you are condemning the rest of other employees to suffering. Rude, aggressive are the behavior of a bully. A bully is a depressed, unhappy, angry person. This individual is crying for help, a responsible, caring employer would have gotten help for this individual employee long ago. It’s better get her the help she needs than to continue coddling her! It will be good for her coworkers and for your business. Thanks for your offer but I will decline. I will never again want anything to do with your people or your business. I wish you well my friend.

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I have always been scared of dentists but my experience with Dr. Wes at Nelson Family Dentistry was everything I hoped for. He pulled out my teeth and I received dentures and I haven’t had one day of trouble. He was kind and calm. He was so friendly so I was immediately at ease. I am almost 4 Months in with the dentures and still no problems. The ladies in the front were also wonderful to me. ❤️

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