Silicon Valley Pediatric Dentistry & Orthodontics

Beyond impressed with the customer service. It was my daughter’s first dentist appointment and she was so afraid and did not want to go but, the team made her feel so welcomed. Not one tear or scream came out. She was spoiled with a goody bag. The location is beautiful and full tailored for kids to have a great experience. Thank you, Dr. Angela for making Ava feel so safe and happy.

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Can I give negative stars? I had a truly awful experience at Silicon Valley Pediatric Dentist and feel compelled to share so other parents know what to expect and so no one brings there children here. From start to finish, the visit was frustrating and disappointing. First, the staff informed me that only one parent could accompany three children, which is already difficult. But what made it worse was witnessing staff members’ families bringing multiple guests for just one child. It felt incredibly unfair and unprofessional. Then came the issue of X-rays. My 4-year-old was told she needed a second set within six months, without any clear explanation as to why. After her first set, we were told she wouldn’t even be treated due to her age--so why subject her to more radiation? Scheduling was another major problem. My school-aged child was only allowed to book morning appointments, forcing her to miss school. When I asked about afternoon options, I was told the office doesn’t book kids younger then 6 later in the day because they might "misbehave." As someone who works in a medical office, I know flexibility is possible, especially when it doesn’t involve safety risks. This felt like a lazy and inconsiderate policy. And unfortunately, the worst part was dealing with Annabelle, who claimed to be the manager. She was rude, dismissive, and completely unhelpful. Her attitude made an already stressful situation much worse, and not once did she show concern for how we were being treated. The owner of the office then called me after an email was sent and the owner did not seem to know how to address any of this. We will never be returning. I’ve never felt so disrespected at a healthcare office, especially one meant for children. Not to mention so many dumb policies I hope management takes a hard look at how families are being treated here.

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We had a great experience! Friendly staff that kept my daughter calm! She loved it also. Doctor was attentive and assistant was very helpful and provided great information. Highly recommend it! I will be taking my 2 year old as well.

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First time for both of my girls and they loved it. They both got their cleaning with Yailin who was amazing. My oldest instantly felt comfortable and allowed her to do the cleaning. My youngest got scared and refused at first but Yailin was patient and gave her space without insisting too much. After a few minutes we tried again and she agreed to do the cleaning. I am pleased with the service and look forward to many more cleanings.

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Took our son to his first dentist appointment and we had such a positive experience. It was so cute seeing his name written on the outside to welcome him as a new patient. Very kid friendly staff and facility. Excited for our next visit!

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