Triangle Periodontics

I went to Dr. Washington in September 2020 for root/gum work referred to him by my general dentist. I was satisfied with the work for which I paid over $2000 out of pocket. I went back last week, May 25, 2021 for follow up cleaning and check up and asked repeatedly the cost which I would again pay out of pocket since although Medicare and my BCBS supplement will pay general dentist for x-ray and cleaning not periodontics. I was informed it would be $169 with my senior discount. When I arrived I was told to pay $239 which included x-rays. I informed them I was not doing x-rays as I could not pay it and would have general dentist do those. The cleaning was done, Dr. Washington came in and made a less than 5 minute exam and I left. Upon check out I then was told my bill was $232.20! When I asked why as no x-rays were done I was told it was because Dr. Washington came in and did an exam! I was in shock and could not believe they had charged me an additional $63.20 for an exam which 1) should have been included in the procedure 2) should not cost an extra amount of such an astronomical amount and 3) I should have been told that when I called and asked numerous times BEFORE I made the appointment or at the check in process. This procedure is very unfair to patients and I feel it should be made known to those patients who are not prepared to pay this cost and are surprised as was I at the check out process when I had gone over and above my part in explaining how much I could pay BEFORE I went in to their office.

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Had an apt @ 3pm. Prior to my visit, they collected ALL necessary information. I was taken into the room and the Dental Hygienist spent 30 minutes entering (What they had for days) the data into my chart. At 4 pm I had not even seen a Dentist. I WALKED OUT!

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I came to Triangle Periodontics with a referral pertaining to treating bone loss. The first visit/eval was pleasant. The second visit for the main treatment. I was given no instructions on how to prepare and what to expect for the treatment. Specifically, three prescriptions were supposed to be picked up and all taken about an hour before procedure and continued for the next week following. I had no idea. No one communicated that to me. Their response is that they had called in prescriptions a few days beforehand. No one from their office told me. When I asked what pharmacy they called on the prescriptions, they didn’t answer me. I was only asked what my pharmacy was, which I provided, and they stated that’s the one they called. They then assured me that they would resend the prescriptions. Fast forward three hours after I left the office, I’m at the pharmacy and the pharmacy still does not have any prescriptions for me. I had to call Dr. Washington’s office to inquire about it, which again I was told that they would look into it after they were done with a patient. 2 hours later, I finally had my prescriptions. The other aspect that I wish would have been communicated to me was that I was to start a liquid diet immediately after treatment for three days and then transition to a “mushy” diet for the next four days after that. If given notice, I could have prepared my pantry at home before the appointment. I’m just overall extremely disappointed with the lack of communication done by Dr. Washington’s staff/office.

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Dr. Washington and his staff are excellent! All are friendly, thorough and accommodating. I have been going to Triangle Periodontics for a couple of years, and each visit is a pleasant experience. The staff is so helpful from the moment you walk through the door until you leave. I have had both Regina and Ashley as my dental hygienist, and both are very personable and knowledgeable. A great group of people!!

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Though the years (10+) of service, Dr. Washington and his team have maintained a level of excellence that is rarely found today. He and his staff have an innate ability to remember their patients and their needs, beyond what is noted in your dental records. They have my business for the unforeseeable future and my high recommendations to potential clients!

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