University Dental Associates

I would start by saying I have been coming to this office for years but today was my final straw . I have had the pleasure of working with all of the doctors and dental assistants whom have been really helpful ensuring that I was taking care of from extraction of my left top tooth to cleanings and fillings of my cavities . Today I was there to pick up my dentures everything seemed fine u til the end .As a healthcare worker who has been in healthcare for years would like to say Ms .Keisha Hayes does not need to work at the front especially as a “office manager”. I have been coming to this office and was worked with with the receptionist to pay $100 when ever I come in but today was a problem .After getting my partial dentures put in Ms.Keisha Hayes decided that I shouldn’t have received the care because I didn’t pay my whole balance in full prior to be seen . Mind you she is the one that checked me in . Anyways I explained to her that the doctor as well as receptionist has instructed me to pay every-time I come in and there has never been an issue .However she proceeds to say she only sees a one hundred dollar payment and that the doctor only let me do that because she was leaving .One of the of dental assistants overheard her and spoke up and said actually she had been paying . She is very u professional and didn’t listen to me especially asking if I was even planing on paying today and I replied yes I was . She is very unprofessional & does not listen . I can not help that you are the new office manager and the person whom has been there for years was helpful . Over the past couple months I have been patient with this company from rescheduling my appointment due to family emergencies , waiting for long periods of time .I don’t mind that I just was not expecting to deal with her ignorance today .This is shocking because I have never experienced this at this location

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17 minutes before the start of my appointment, while I was driving to get there, this dental office left a voice message telling me that they needed to reschedule my appointment because their internet is down. I discovered this when I walked into the office. I asked if I could at least get a cleaning and was told no. I’m pretty sure internet access is not required to check my teeth for cavities and give me a cleaning. Rather than honor the appointment, perform data entry later from manual notes, and schedule x-rays for a follow-up in 6 months, this dental office wasted my time and lost my business.

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Had been going to this dentist for years before coming in contact with new dentist and assistant on staff. Had the dentist here tell me I had “the worst luck with teeth” after she neglected to floss between teeth (where fillings were). Had to come in the next day to get sealant stuck in my teeth out. This was due to the assistant, Tiana Graham, over-talking me and my dentist & dental assistant incessantly during my fillings, including when my dentist was trying to ask important questions to me, such as “does your bite feel okay?”. Tiana had also tried to give me an unnecessary x-ray/radiation exposure, is in a constant state of confusion, and is unequipped for the job overall. Unprofessional. I urge this practice to either place Tiana in a different role she can handle or terminate her employment due to constant forgetfulness, distraction, “mixing up” minor and major details (like months of appointments and way more), etc. Highly concerning for patients who are unable to advocate for themselves. I’ve filed a complaint with the QI department as well. Even the manager of the practice here agreed with my decision to file a report. Save yourself from the gaslighting, attitude, and unprofessional treatment by going somewhere else for dental care.

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I cannot thank UDA enough for their care and hospitality. I have a fear of dentists but this practice made sure that my experience is the best experience every time. Dr. McMichael manages my patient care and has made me switch from being a patient with anxiety to a patient that regularly keeps appointments. I really love that she explains my treatment in detail and tells me everything she’s about to do before she gets to work. She constantly checks on my comfort level and provides ways for me to improve my dental health from home between appointments. I also have to thank the staff who are super friendly, remember me by name and make sure that my experience is the best. The Hygiene Tech, Jen has been there for many years and shared she commutes because she loves this practice. Yau can tell that she’s super experienced but also treats you like family. They always have a smile on their faces and will follow up with any questions that I have no matter how big or how small. I had some issues transferring my care when I relocated from out of state and Dr. McMichael stepped in and constantly followed up with my previous provider and took the weight off my shoulders. The warm environment and ease I feel when I’m in the chair will make me a forever patient at this practice. If you are an anxious patient or just need an environment that makes you feel comfortable through what can be an uncomfortable experience, this is the place to go!

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A practice is measured by their staff and this place is awesome. Jasmine at the front desk greeted me and made me feel welcome. Drew was amazing, I had a blast talking about the kids. Jennifer gave me the best deep cleaning and educated me on the process. I will come here from now on for all my dental needs!

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