Family Orthodontics - Buford
4125 Buford Dr Suite U, Buford, GA 30518, USAAbout Family Orthodontics - Buford
Family Orthodontics - Buford is a trusted dental practice located in Buford, GA and proudly serves patients in the 30518 zipcode area and nearby towns. Conveniently situated at 4125 Buford Dr Suite U, Buford, GA 30518, USA, this dental office is dedicated to delivering high-quality, compassionate oral healthcare for patients of all ages. With an average patient rating of 4.5 stars, the practice has built a reputation for professionalism and care. Common treatments at this location may include routine cleanings, check-ups, fillings, and preventive dental care. Patients can call (770) 448-8882 to book an appointment or inquire about services. For more details about treatments offered, office policies, or insurance information, visit their website at https://www.familyorthodontics.com/locations/buford/?utm_source=gmb&utm_medium=organic&utm_campaign=buford_location. Office hours may vary, so it's recommended to call ahead or check online for current availability.
Here's what the practice says about themselves: "Family Orthodontics in Buford, GA provides orthodontic care in a friendly environment. Braces and Invisalign options. Schedule a free consultation today!"
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Please verify with this practice for their servicesFamily Orthodontics - Buford
4125 Buford Dr Suite U, Buford, GA 30518, USAOffice Hours:
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IF YOU READ ANY REVIEW AT ALL, PLEASE READ MINE. I want to preface that I’m generally very easy as a customer with low expectations to be met. I know that none of you reading this know me personally, so you have to naturally give the business a little benefit of the doubt. However, I hope that I can persuade, even just one of you, that I am of sound logic and reasonable frame of mind when discouraging you from using this business establishment for any Orthodontic needs. I’d be glad to share the details if anyone asks, but in light of boring details of my experience, I’ll just give the cliff notes version which is that there was an agreement made on price and services; as you know, there are residual visits needed for the upkeep on orthodontic services. After the first round of procedures, the details of the agreement were changed and there was zero attempt on their part to reconcile the disagreement. I made calls to a lady in charge who was rude, who never followed-up (mentioned in someone else’s review), and who used that tone where they are listening but they know exactly what they’re going to say in return because they aren’t truly listening - yes that type of customer service associate in charge. And Yes, I could fight them in court, but let’s be honest, it’s time and money most of us can’t take on and of course Family Orthodontics knows this. I’m going to pay them and be done with it. Unfortunately, I don’t have the fortitude or long-term discipline to see this through in a way that would be much more satisfying if I took them to court. I wish I could, but what I do have is the ability to ask each of you reading this review to please consider just doing business with a different place. I can only ask that you trust me because I have run a business, and I have been in Leadership roles with customer service way long ago (it can be stressful yes) and I know what a healthy culture of customer service and serving your community should look like - but Family Orthodontics has only shown to be exercising shady business tactics once they have you signed up as a customer. If you end up with any concerns that they don’t like or care to deal with, then just expect the cold shoulder. I’m 42 years old and I think I’ve only written 1 other review on a business before and this is my second. I don’t make a habit of putting a business on blast, however there’s a point at which you have to implore others to steer clear based on a lack of serving their community in which keeps their business thriving. This review is only loosely based on money, and more about the Principle of being descent stewards of thorough and honest information as it relates to the customers experience before and after signing up with them. I appreciate the efforts of those reading all this and hope you may consider a different Orthodontics practice.
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Always a very pleasant experience! Family Orthodontics is flexible with scheduling appointments and has excellent results so far!
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I love this place!! I’m a 48 year old customer and I also take both of my kids here. Diana and Stephanie are my favorites. They are both very kind and gentle and my experience with them have always been very pleasant. I highly recommend the Buford location.
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The staff at the Buford Drive location is completely incompetent and unprofessional!! I came in JANUARY to get a replacement retainer (just the bottoms), paid the money for it( and was told it would take LESS THAN 2 weeks. I have TWO numbers on file under their system and NEVER received a call (like i was TOLD i would) to let me know it was ready. It is now APRIL and I had to CALL THEM a few weeks ago to see if it was ready. When i arrived today to get the retainer, it’s the TOP retainer and NOT the bottom, not to mention it was the complete wrong color… i told them pink and somehow i got BLUE. And then they told me they could make me a retainer there in 30 minutes to have temporarily until the correct one comes in. The lady took my mold (which was PAINFUL) and somehow messed that up too…and had to do it AGAIN causing me even more pain and discomfort. I URGE you…go somewhere else for your ortho needs because these people are completely unprofessional, unapologetic, and incompetent. I still have not received any form of apology… do NOT come here.
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As a practice, you guys are great, kind and patient either way my kid. Your answering/scheduling service would be rated at negative stars, but that’s not a reflection of your people…please find a different way for patients to contact you!
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