Metropolitan Dental Associates

Really love my dental care here! Everyone from the x ray tech to the dentists themselves were excellent with great bedside manner & knowledge. The dental hygienist was fantastic (I believe his name is James? Or starts with a J). He was SO knowledgeable that I thought he was the dentist. He took the time to answer all of my annoying questions (which floss/toothpaste is best? How to remineralize teeth?) and educated me on so many things. I’ve never had a dental hygienist who was this great!! Dr Schuster did my mouth guard (for teeth grinding at night) and he was very personable, knowledgeable, and awesome all around. As a (non dental) healthcare provider he educated me on everything he’s doing and even explained the awesome 3D scanning he was doing for my mouth guard which blew my mind - no more gross goopy molds like the old days. He gave me specific recommendations for products beyond just my mouth guard concern, and took the time to explain everything. Super kind and personable. A few coworkers with the same dental insurance have been looking for a dentist and I recommended MDA to all of them because of how great my experience was here!!!

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I was extremely please with my service today . Normally I’m pissed off because service hasn’t always been great with Metropolitan Dental . Today David the x-ray was very gentle and directed me in a way where we only had to do drag in the first go round . He was extremely patient and very good listener to my concerns . I can’t began to tell you how extremely excited i was with James service during this visit . Even with me having sensitive teeth James took his time and explained each step . He even stopped and asked how i was doing in the most sensitive areas of my teeth. So thank you to James &David who made this visit extremely smooth and comfortable for me . To the front desk staff thank You as well .

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When I first started coming here years ago, the service was so much better but I’ve seen a decline. The wait time is now unbearably long even if you’re just there for a routine cleaning. But the customer service decline is what bothers me the most so they’ve just lost yet another customer. After my appointment, I was rushing out (after being here for about 3 hours) so I forgot to get a letter for work. I called about 20 minutes after I left and was told that I need to physically come back for the letter. I said I wasn’t able to so I was told to call the next day which is fine because it was now almost 6 pm so the work day is basically over for most. The following morning I called and was told to call again in about 2 hours. I called again, expressed what I needed and was put on hold for 20 minutes. I legit waited and counted the minutes. No one came back on the phone. I hung up and called back and the guy (different person now) transferred me to the front desk and no one answered. I was transferred 3 times and no pick up and no call back. How do you operate a business like this ? All I need is for someone to say the letter can be done at XYZ time / day so I can pick it up. I shouldn’t have to call a million times for that and still not get it. This is just one example of many. Staff needs better training ! The actual cleaning was good. So now it’s time to find a new dental office.

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I been coming to this dentist office for years. They are very phenomenal and they have service me very well. They are the best. The staff is amazing and caring. The dentist is nice as well and very detail when it comes to questions and concern. I really enjoy coming here.

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BEWARE !!! ENTER AT YOUR OWN RISK. This place can only be as the pits of the hottest part of hell. For starters, when you call, you will either be immediately placed on hold to listen to classical music for over 20 minutes, or you will simply be hung up on. If you finally are able to speak with a human representative please be aware that you will be greeted nastily the staff they have working in this dentist office are disgusting. Now for the bait and switch. They will say anything to get you in the office. Literally anything even going as far as lying about what your insurance is willing to cover just so you can get in the office. I was told over the phone that my insurance covered for an extraction of a tooth that has been giving me extreme pain since my initial appointment in May. I was told that the tooth would be extracted today and I had nothing to worry about and to come in for my appointment. It felt too good to be true so I should have known that once I arrived, it would be a disaster. I arrived and was made to do x-rays again despite them having my x-rays from the prior appointment however, I did not oblige. After my x-rays a longer waiting process in there waiting room just to finally getting back room and wait longer. I was informed by the doctor that he would not do the extraction without an additional commission that needed to be paid by me. The dollar amount went from $1900-$500 in less than three minutes. I also recorded this conversation because I could not believe that I was in negotiations with my Dentist. It felt as though I was in a car dealership, haggling for the best deal. Ann and the doctor exchanged looks throughout this negotiation process to see which dollar amount I would agree to paying that day so that they could enjoy a commission. I did not agree to pay anything upfront for a procedure that my insurance 100% covers. I ended up leaving the office in the same amount of pain if not more than when I arrived. Save yourself the time and the stress and please go elsewhere. Do not take Keisha’s pleasantries over the phone as niceness as she is the top contributor to the commission process. She is a snake cool say anything for a dollar. She takes commands from her white bosses, as if she is a slave on the plantation. If you are not prepared to pay thousands of dollars out of pocket in commission for the staff to enjoy do not come here.

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