Manor Dental

I was out of the country for an extended period due to a family death. Typically, I’m charged at the time of service for my dental work, but when I returned, I discovered I had been sent to collections for an unpaid bill—along with an additional fee. While the dental care itself was decent, I will no longer be returning due to how this situation was handled.

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I thought I had left a review for them a long time ago. What a great dentist! I do not do well when it comes to dentists and they were able to do all the work I needed with total reassurance. I’ve been going to them for a few years now and always leave happy and anxiety free.

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Always nervous with any dental work but they did a great job and Stephanie was great!! Attention to detail and she made sure the Novocain was working!! I was experiencing excruciating pain and they were able to squeeze me in and get it done!! I can’t thank them enough!! Highly recommend!!

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I have been a patient at Manor Dental for about 12 years now and I can’t say enough good things about every service they offer. I went through wisdom tooth issues, Invisalign and many standard appointments/cleanings in which I felt my needs/ expectations were all exceeded. The office is incredibly clean and the staff is efficient and caring- always going the extra mile.

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**Extremely Disappointing Customer Service** I’ve been a loyal patient of Manor Dental, but after my most recent visit on February 3rd, I am seriously reconsidering. On February 1st, I received an email with a bill, even though I hadn’t had any procedures done besides my cleanings. When I went in for my cleaning on the 3rd, I asked a receptionist about the charges, and she kindly said she would look into it before I left. However, when I went to check out, the other receptionist handed me a bill for $219 without any clear explanation. She said it was for my previous cleaning, and that my insurance was supposed to send me a check to cover it. Since I wasn’t sure, I wanted to verify this with my insurance and my husband before paying. Instead of understanding, I was met with a passive-aggressive response and pressure to pay immediately. I explained that I didn’t have the money with me and needed to verify the charges. She insisted repeatedly in a very condescending tone, and even acted rude when I asked if she was trying to shame me. Her attitude was unprofessional and immature—definitely not what you expect from someone working in customer service. It felt like she didn’t want me to leave until I paid. Thankfully, I went home and verified everything with my insurance, only to find that they had overcharged me. When I called the office to address it, they quickly brushed it off with no apology, just focusing on getting the payment. After looking at other reviews, it seems I’m not the first one to experience this kind of passive-aggressive behavior and lack of transparency. I will be escalating this complaint, as I don’t believe they take these concerns seriously. Very disappointing and frustrating experience.

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Yesterday, I scheduled an appointment online for a routine teeth cleaning as a returning patient. Shortly after, I received a phone call informing me that as a new patient, I would require an hour for X-rays and various tests. I clarified that I wasn’t a new patient and only needed a regular cleaning. The receptionist then rescheduled me for 12 pm and sent a confirmation text. Today, I took the day off and arrived at the dental office, only to be informed by the same receptionist that my appointment had been canceled. There was no explanation or apology, just a statement that it had been canceled, with a subtle implication that I might have been the one to cancel it. When I asked why I hadn’t received any notifications or calls, she simply said she would do so next time. It seems to me that the dental office canceled my appointment, possibly to accommodate someone willing to pay more for services beyond a routine cleaning. I won’t be returning and cannot recommend them unless you’re prepared to spend more money. Regarding their 4.9-star rating with no negative reviews, I think it hard to believe. Do you think all the reviews are trustworthy?

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Excellent dental care and professional staff. Explained all details of any procedures there were to be done. Great doctors I highly recommend this office.

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Dr. Yazdani, Liz and Emily were exceptional in their care and ability to make me feel comfortable. Dr. Yazdani’s can-do attitude put me at ease when discussing my treatment plan. Her assistant Emily was extremely knowledgeable as well. Liz has probably given me the best cleaning I have had in my life. Everyone here from the front desk to the dental staff is here to help you smile as earnestly as you can. Dr. Asadorian has led a great team, as always.

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Although there was no patient before me but still I had to wait a while (30 minutes) to be attended. Teeth cleaning went well. X-rays taken, examined by doctor and I was advised that no other treatment is needed. While I was waiting to be seen I noticed a vender entered the reception room, waited for receptionist (who was away from her desk) 10 minutes and finally left unattended

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Manor Dental is the best dental office I’ve been to so far. This was my very first visit to the office and at this visit, everyone was so welcoming, kind, patient and knowledgeable. Lisbeth was my hygienist and she was very thorough with my cleaning and explained everything she was doing in detail throughout the appointment. The dentist, Dr. Yazdani was also very thorough in explaining all my treatment options in detail and answering any questions I had. I strongly recommend them!!!

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