Sachem Dental Group - Holbrook Road

I recently had my wisdom teeth out and although I was very nervous, the staff at Sachem Dental went above and beyond to make me feel more comfortable and relaxed. They listened to my needs, didn’t rush through things and were very attentive. Linda, the first dental assistant was right by side explaining everything. Cindy and Britney also were involved and also very sweet and supportive.They explained everything to my mom and myself and were very reassuring. Dr McKay was very professional, efficient and made me feel as comfortable as one can be while having this procedure done. I highly recommend Sachem Dental of Holbrook!

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I recently visited Sachem Dental Group for a dental procedure, and I couldn’t be more impressed with the level of care and professionalism provided by both the doctors and the staff. Dr. Wu ZHENG and their team were incredibly knowledgeable and skilled, taking the time to thoroughly explain the procedure and answer all of my questions. Not only was the medical care top-notch, but the office itself was clean and modern, creating a calming atmosphere. I highly recommend to anyone in need of dental care. Their dedication to patient satisfaction and excellent service truly sets them apart. Thank you to Dr. Wu ZHENG and the entire team for making my experience as smooth and comfortable as possible!

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My 3 year old could not have had a better first appointment here! Dr. Chelsea was phenomenal, thorough and so very kind. Everyone was so sweet and nurturing and my girl is looking forward to her next visit. Thank you!

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Dr. Chelsea (pediatric dentist) should leave more time for her younger patient appointments and she needs to have more compassion. She needs to have a better understanding for those younger patients who may have a harder time understanding what is happening during their appointment. When a patient is having a hard time, she needs to take more time to allow that patient to have a better experience. Leaving a 5 year old child hysterical crying at the end of their appointment is not the way to care for a young patient. She had zero empathy towards my child, it was like she couldn’t wait for him to leave because it was a difficult appointment. Dr. Chelsea was not able to do the exact procedures planned, she had to adjust and unfortunately she adjusted too late into the appointment. My son had reached his limit. As he is only 5 years old, he was having a hard time sitting still and keeping his mouth opened. Dr. Chelsea made us come back to continue his originally appointment. Within that one week time, my son developed congestion which made it harder for him to keep his mouth open. He needed to cough a lot during the procedure. If the procedure was done at the originally appointment like it was supposed to, we wouldn’t have had the congestion as a factor. Dr. Chelsea arranged the second appointment merely because she didn’t have the time. The appointment before us arrived late, which then made our appointment start late. She stated the second appointment was for the well being of the child. I believe it was in the well being of her. I was unhappy when I left the first appointment last week and I am extremely unhappy leaving the appointment today. It felt like we were rushed out, while I was trying to console my hysterical child. Neither Dr. Chelsea nor her assistant seems to be concerned that he was traumatized. They were already thinking about the next patient. They just wanted us gone. After I stressed how unhappy I was, Dr. Chelsea dismissed me by stating that, "if I was unhappy with the service, then we should go elsewhere". This is completely unprofessional. All I wanted was for her to show some compassion for my son who was visibly upset. No one seemed to care nor provide the proper customer service needed in this situation. In there eyes, we were the problem and they just wanted us to leave.

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My consultation and surgical procedure with Dr. McKay was wonderful. She answered all my questions, was extremely attentive, and took great care to ensure that I understood everything and was comfortable. I appreciated this professionalism immensely! All of the assistants were wonderful and attentive too! Cindy stayed with me the entire time and made me feel very calm and comfortable. I appreciate this level of care! Thank you!

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