Concerned Dental Care of South Ozone Park

I give this place two stars due to my prior interactions with the establishment. I’ve been going to concerned dental literally my entire life. In the past years they have been prompt and professional, best care in SOP/Richmond Hill area. More currently, the staff is extremely rude and if you go in with an issue they literally do nothing for you. I get my normal cleanings and routine check every 6 months. I came in with a throbbing tooth, where the pain was almost unbearable and the doctor took 2 minutes with me. Not relieving my pain or giving me answers, but instead gave me the vaguest response and out sourced me to another location with an appointment for four weeks later..the pain is now, the treatment should also be now. After 20 years I’m sad to have to find a new dentist but for better treatment I advise steer clear of this office.

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I’ve been going here for 20+ years and the doctors were always great, the receptionist however is not professional with speaking or cost. She’s too old and needs to retire or quit. They are so slow and always in their cellphones. The other staffs are truly nice and caring. The assistant is very helpful and the hygienist is very good at cleaning. However, the doctor I had to do a simple filling was Haitian and young men. Seems really nice. But I had to go back for 4 days with issues. It was so much discomfort and I was told the pain would lessen after 2 weeks, it’s been 3 months and I can’t eat cold or hot stuff. Also the filling cause so many other issues. There’s overage and I can’t chew food normally without it getting stuck between my tooth that was filled. These sharpness are the end of the tooth, I can’t chew gum or it gets stuck and can’t get out. Prior to this it caused my a few of the other tooth to not sit right in my mouth now. So in all I’m not going to try this place again. And my entire family goes here. But it was the worst experience I’ve ever had.

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Everything is amazing except for the receptionist who has a major attitude issue and I can see from the rest of the reviews it’s not me alone. The dentist who cleaned my teeth was awesome! You guys just need a new and improved receptionist who knows how to speak to customers as it would be a positive and proactive change for buisness.

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I was very nervous about going to the dentist, as many people are, but the staff here made me feel very comfortable and safe. There was an older lady with sandy blonde hair who talked to me about the work that was going to be done and gave me reassurance that i would be in good hands! I will definitely come back and recommended others here as well.

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Super rude! When I call to make an appointment, the receptionist was rather mean, and cut me off when I am speaking. Unexpectedly puts you on hold while you are still talking. In the office I witnessed rudeness towards other patients, smart-a$$ condescending remarks. I am looking for another dentist. The receptionist/office manager behaves like I have to beg to be served. The office could use a good cleaning and some tidying up too! I also didn’t like the way my teeth were cleaned (no I didn’t bother to complain, what’s the use).

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