NYC Health + Hospitals/Gotham Health, East New York

This is by far the most disorganized and unprofessional health center I’ve ever visited in Brooklyn. The front desk and medical staff constantly pass blame back and forth, showing zero accountability or teamwork. Even worse, I saw an assistant openly cough in a patient’s face without wearing a mask — a shocking violation of basic health and safety standards. They force you to show up 30 minutes early, only to leave you sitting there for over an hour and a half past your actual appointment time. The overall experience reflected poor organization and a disregard for patient time and comfort. Absolutely unacceptable. Avoid this place if you can!

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Never care about what you do don’t pick up the phone correct time and keeps transfer to different people and just disrespect by me keep calling and still not answer the phone and got mad when I keep calling they are very busy and don’t care about their patience just for a quick question

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3 weeks and CVS is waiting for approval from my doctor to fill my BP medication I actually had to go there to have my first refill

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What is wrong with the people who work here? I followed my PCP, Dr. Kaplan, to this location who happens to be an exceptional physician. She is the only reason I come here, when I am able to actually book an appointment. Scheduling an appointment has been a constant ongoing nightmare that is beyond comprehension. The office has no direct line and the number listed directs you to a call center for appointment scheduling only the call center is not allowed to schedule appointments so they take aaaaall of your information and then tell you that someone from the actual office will call back to schedule. You may get a call back… maybe. Usually you don’t and on the off chance that someone decides to do their job that day, they call once and don’t leave a voicemail. So if you have your ringer off or if you’re in the shower, you’re out of luck! They aren’t going to try again and your only means of getting through is to call the number back and waste your time hoping someone gets your message and actually tries to contact you. Ive never experienced such incompetence and indifference from a medical office with which I was registered with my PCP EVER. I spent all of last week trying to schedule an appointment and now it’s the following week and I’ve heard nothing. I got one call, which I missed and whoever it was left no voicemail and the number on caller ID was the call center number when I called it back. I don’t get it. Do you just not want to work? Do you not want your patients to get the medical attention they need? If you ever walk into the office no one ever seems rushed or busy or like they have anything urgent they should be doing other than Dr. Kaplan, who I want to again reiterate is in a league of her own. The people who work here need to wake up and realize they are in an industry to help people… people are supposed to be better because they are there. They should not need a script for anxiety and stress because they can’t make an appointment or feel nervous approaching the receptionist who you sometimes you feel like you’re interrupting her day or chatter with another employee by checking in. If you don’t like to help people, then what are you doing here? Wake up and realize where you are and act like somebody who cares about people. Move at a pace that somewhat resembles people who are working hard to get everything done that needs to be. I can only imagine the reason I can’t schedule an appointment is because they are too busy… well judging by what I can see in person, the only reason they’re so busy is because they’re moving so slow and with zero urgency to get the job done. If somebody could muster up the energy this week to call me back, I’d appreciate it. Oh, and if I happen to miss the call, a voicemail with a number where you can be reached wouldn’t hurt. And this time when you see me in person, don’t try to tell me you called multiple times and left voicemails because you didn’t.

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It is such a pity how poorly people of color treat each other. Who monitors and supervises this facility?! It is incredibly unacceptable that a prospective patient is kept on hold for minutes on end with nothing more than a "please hold!" Right now a woman has answered the phone only to immediately say "please hold" then disappear then cut the call off after never coming back on the line for 15 minutes. Then take the phone off the hook. This is horrid behavior. The dental department needs a complete overhaul. They always do this. If you don’t call at the minute they open when maybe you’ll get someone don’t even bother calling. The staff is paid by tax payers money. The staff is from the community. How do you treat people this way? It does not register that when you go to work a part of the is answering the phone? This is sickening!!!!!! Which government office monitors them or are they left to treat the community any way they please? Because this is despicable!!!

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