Western Dental & Orthodontics

Scheduled appointment for orthodontist at 12:30 pm and currently waiting to be seen still at 1:21 pm. Went up to the front desk to find out how much longer and was told that there are still 2 people ahead of me. I asked if this is a normal scheduling procedure and was told that it just depends on how many people show up for their appointment. I’m no expert but it sounds to me like they schedule a bulk of people at a specific time and “run through” who ever comes in rather than 1 person per time slot. Highly recommend this place for loss of time.

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Absolutely do NOT go here if you have bruxism and/or need a nightguard. I came here a couple years ago because I developed quite severe bruxism (teeth grinding) in my sleep due to a back injury. My dental insurance of course wouldn’t cover the nightguard, so I had to pay around $180 out of pocket for it. Every single time I visited, in spite of informing them in advance that I couldn’t sit around for all that long due to my back, and verifying that there wouldn’t be a wait time...I had to wait at least 30 minute, and as much as almost two hours, to be seen. Of course, medical offices are notorious for long wait times even for appointments, so that’s whatever honestly. It wouldn’t have been that big of a deal, except that I had to come in on three different occasions to have my nightguard impression (the mold the send off to the company) redone, because they repeatedly did such a poor job that the company rejected it. Given my concerns, when I finally did get the nightguard, I went out of my way to ask the dentist (I didn’t get his name, but he was a taller, I believe bald male) if the nightguard came with a warranty in case it failed. He told me that he had one himself and they last forever, but that it did, in fact, come with a 3 year warranty for one replacement if it failed. As a side-note, they tried to upsell me on a bunch of expensive cleaning options on my first visit, which I told them I couldn’t afford, as I could barely manage the nightguard, and then when they did the basic cleaning the nurse said, and I quote, "We could do a deeper cleaning, but it wouldn’t matter anyway." and proceeded to just do the bare minimum, in spite of them wanting to sell me the more expensive cleaning options... The nightguard cracked on the first night of use, and completely failed to the point that I couldn’t use it due to it damaging my gums within 3 months. Given my situation with my injury and many other life factors, I just couldn’t make the time to come in about it until my recent visit, a little under two years from the day I received the nightguard. When I asked about the warranty for it, the staff said they didn’t know anything about that, and that, how convenient, the dentist that told me about the warranty (they knew him based on physical description I guess), was no longer working with them. They said the manager wasn’t in that day though, but they’d call me back after they asked them about it. Unsurprisingly, they never called me back. During that visit, they told me that I would need a full mouth reconstruction because, guess what, given their nightguard completely failed on me, my teeth are damaged and gouged and just in terrible condition from the years of grinding. I understand that I’m also partially at fault for the damage as I just couldn’t find the time to come in earlier after it initially broke because I’ve just been dealing with too much lately, but if the thing hadn’t broken immediately in the first place, likely due to their poor quality nightguard impressions, then it would have never been an issue. Of course I can’t get the full mouth reconstruction because it’s not covered by my insurance and I can’t afford $100 let alone the thousands that would cost, and they won’t even replace the nightguard to maybe prevent even worse damage. Beyond that, they also refused to do, in their words, any "temporary work" such as smoothing out my chipped teeth, filling in the gouges in my mostly destroyed enamel, or really anything at all that would be covered by my denti-cal insurance to help ease the pain I have when eating anything. My previous dentist that I moved away from would’ve had no issue at all just using some filling material to at least protect the exposed dentin temporarily and grind down sharp edges. And even beyond that, they completely missed the massive fissure(crack) in my top-left second-to-rear molar that’s so large I can fit my thumbnail in the thing! They just didn’t notice it was there at all! It blows my mind they have 4.7 stars. A picture of the shattered nightguard is attached.

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This review should be 1/2 a star. My mom had appt 11:10am. It’s 11:43am, I went up to counter and asked why she hasn’t been called. Receptionist said, they are short staff. Western should of called patients to see if they still wanted to be seen or reschedule appointment. NOT COOL

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This office is great on scheduling but once you are the office it will take you 5mins. To day tell you your Doctor is not there and once you get rescheduled the staff will make you wait 1hr to be informed that you won’t be seen for another 2hrs. Tell are very good on making you wait forever and tell you sorry.

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It was my first time coming here and I was taken care by Gloria Rodriguez . She did an amazing job at cleaning my teeth and kept me very comfortable by talking to me through the whole cleaning process. Made me less nervous. She was very nice. The whole staff was very kind! I’m definitely coming back here again.

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