Western Dental & Orthodontics

I have been waiting here more than 2 hours already. I arrived here actually 20 min before the appointment but they keep saying just wait. Staffs are not helpful at all.

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I highly do not recommend this place! Customer service sucks so bad. If you have to call forget getting through to someone. I’ve been on hold for over 40 minutes just to reschedule my appointment. I feel like I’m calling IRS!! I’m taking my family of 6 somewhere else.

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Went in with major pain in hopes that they could do something but because I didn’t have an appointment they couldn’t see me (I totally understand). So I made an appointment the earliest they could see me was 9 days later. Arrived to my scheduled appointment at 11am, to be told that they can’t see me till 2pm. I explained to them I took the day off to be seen at 11, I’m not able to come back at 2 because I have to pick my son up from school. They then asked if I can go back after I pick my son up. I’m sorry no I’m not going to have my son sit there waiting for you guys to work on my tooth. I don’t understand why they made me an appointment at 11am and then expect me to come back hours later after I had already taken the day off work. The lady at the front didn’t seem to care much, just looked at me and said she was sorry but they weren’t going to be able to see me. I left very angry called another dentist and was able to get in right away. I will never go back to this Western Dental location again.

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For starters I was scheduled for a wisdom tooth extraction on the 16th after waiting a few weeks and flying home from a work trip to make the appointment they call me and tell me that my insurance hasn’t approved the procedure and I need to reschedule and wait another month after receiving several text messages confirming my appointment. I then get ahold of my insurance and my insurance confirms that the procedure was approved two days prior to my appointment and they have no idea why the office would call me the day before the procedure and cancel my appointment. Long story short I call the Western Dental back with my insurance on a 3 way call so they could confirm right then and there and the lady Valeria I believe her name is tries to lie about the time frame and then proceeds to put me on hold for 15 minutes and then hangs up the phone just for me to call back and have them tell me there is nothing they could do for me after their mistake and wasting my time. I wouldn’t recommend this place to anyone especially if you have a dental issue that needs to be resolved as soon as possible. I have been in extreme pain for weeks and now I have no other choice but to be in pain for a whole month longer.

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I was due for a dental cleaning. Every one I met at this location was wonderfully professional and pleasant. I even received a dental cleaning on the same day I got my X-rays done. So grateful for this place.

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