Kids Care Dental & Orthodontics - Vacaville
196 Nut Tree Pkwy A, Vacaville, CA 95687, USAAbout Kids Care Dental & Orthodontics - Vacaville
Kids Care Dental & Orthodontics - Vacaville is a trusted dental practice located in Vacaville, CA and proudly serves patients in the 95687 zipcode area and nearby towns. Conveniently situated at 196 Nut Tree Pkwy A, Vacaville, CA 95687, USA, this dental office is dedicated to delivering high-quality, compassionate oral healthcare for patients of all ages. With an average patient rating of 4.1 stars, the practice has built a reputation for professionalism and care. Common treatments at this location may include routine cleanings, check-ups, fillings, and preventive dental care. Patients can call (707) 455-7001 to book an appointment or inquire about services. For more details about treatments offered, office policies, or insurance information, visit their website at http://www.kidscaredental.com/locations/vacaville. Office hours may vary, so it's recommended to call ahead or check online for current availability.
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Common dental Services
Please verify with this practice for their servicesKids Care Dental & Orthodontics - Vacaville
196 Nut Tree Pkwy A, Vacaville, CA 95687, USAOffice Hours:
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Overall rating
People often mention
The staff is amazing! My kids and I love them, they are very nice and make the kids feel comfortable during their visits. That being said, their billing is absolutely terrible. I have now been billed twice after our visit, which is fine I know insurance can take a while, but when I call to go over the charges they either do not answer the phone or cannot explain the charges. My kiddos went in for cleanings, which are covered, but their billing department cannot explain where the charges came from. I am happy to pay money that I owe, but please provide an invoice or breakdown so I can understand the charge rather than saying money is owed with no explanation. We canceled our follow-up appointments for this reason.
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The staff is the nicest! They treated my little hurricane better than I expected. We love dr. Katie and appreciate everyone at the office!! My kiddo had an amazing experience and I know he’ll be happy to go back for his next check up!!
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Please call the billing department before making an appointment and make sure they actually accept your insurance. To make a long story short, the office staff lied to my face and said they accept my insurance even though they haven’t since 3/2022. I asked multiple times before leaving if everything was fine with insurance and if I had any co-payments. I was assured that everything was taken care of. Now I have a $750 bill and all I get is text messages and emails about this outstanding balance. I’ve called billing 4 times and I’m told each time a manager will call me back because no one is currently available. I’m still waiting for a phone call. So maybe this review will get me a call back. Who knows. This has been a nightmare.
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Extremely frustrated with KidsCare Vacaville! Switching health care insurance is a nightmare. I have placed 4 or 5 calls over the last 3.5 months, given my new insurance 3 different times and im still getting text messages and emails stating that there is an outstanding balance. The only number that I can reach anyone is the billing/receiving dept. They are very nice and empathetic with my situation. All they can do is update my file (which no one looks at) and the "front desk" would have to A. enter my new insurance information and B. resubmit my dental claim. I have tried multiple times to call the front desk or the main number and can never get through. I have tried at all hours of the working day. Update: I received an email this morning saying that my new insurance has been updated and the claim has been resubmitted. Fingers crossed!
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We have loved our visits there. Very kind and gentle and take great care of the kids. HOWEVER, take care of anything you need in person. Calling and emailing is extraordinarily frustrating and unhelpful. We moved out of state and need copies of our records. I have spent two days calling, about 2 hours on hold total, hung up on multiple times, and finally I have been promised records twice and not received them. Sent an email as well with no response.
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