Highlands Dentists

I never leave negative reviews, but it seems I’m not alone here. I received email confirmation for my 3:30 appointment, for which I took off work (and mentally psyched myself up). When I arrived, the receptionist couldn’t find my sign in info and had to search for a while before declaring, “It was at 9.” With no explanation for why I received an incorrect email, she said they could reschedule me with a tone that implied it was my fault. She then offered to let me stay and just wait until the dentist found time for me between various other procedures. I ended up walking out. I felt kind of bad, but upon reading these reviews it sounds like I dodged a bullet.

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This dental office has terrible billing practices. They sent me 1 bill for an amount that my insurance didn’t cover before sending me to collections. I contacted my insurance right away and was told that the office needed to send more documentation for my crowns. I wrote an email outlining the exact information that was needed and they still didn’t send the sufficient information so the claim was denied again! And now I’m dealing with the collection agency after I’ve already paid over $1800 for my out of pocket expense. Thanks Highlands dentists 🤬

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DO NOT GO HERE! If you are considering going to Highlands Dentists (even for routine cleaning) DO NOT. Please see the many 0-2 star reviews below. They are spot on. During both of my visits Dr. Lewis was extremely aggressive in his cleaning. I have never experienced as much pain for a routine cleaning in my life. After receiving my bill I noticed a $75 dollar charge for ‘Hygenine Education’. I received nothing that could be construed as education. I called the office and they said not to worry as this was only charged to my insurance provider. Additionally, he recommended I meet with a Periodontist as it appeared my gums were receding. I was urged to get surgery for gum recession in the next month or face irreversible impacts. With ‘great’ insurance, this would have still cost me $6500 out of pocket. I decided to seek a second opinion. At the second dentist I was immediately told I did not need surgery and that we could re-evaluate in 6 months. I asked them to provide pricing for the surgery just to see if there was any difference and turns out it would have been 1/2 the price. Also, while in the office lobby, two separate patients were expressing concerns over their bills with the office administrator. One was for $900 out of pocket and the other for $12k! This place UPSELLS and OVER CHARGES across the board. Finally, I’ve asked for my dental records to be sent to 3X and each time they say they’ll send them right over. Once again, if you care about your sanity, dental health, pocket book, etc. DO NOT GO HERE.

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Looks like many folks are having similar experiences of being told they need dental work which is in fact not needed, and wouldn’t you know, not covered by dental insurance. I went in fully anticipating needing an implant (which is expensive) and received an estimate for more than $22,000 of which insurance would cover $375. Yes - you read that correctly. I received a second opinion and was told the treatment plan recommended should be “a last resort by a specialist.” I would recommend to all filing a complaint with the Colorado’s Department of Regulatory Affairs (DORA). What this office is doing is unethical and shameful.

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My experience with Highlands dentists has been horrible. I went in, received a deep cleaning, and paid my bills. Months later I started getting notices from collections agencies. I looked into it and they had not yet resolved the insurance claim - it took me calling repeatedly day after day, and physically going in to the office in order to get them to actually communicate with my insurance to resolve the claim. All the while they had made up another bill out of nowhere, failed to notify me about it, and just sent it straight to collections. After repeatedly calling and calling, they just decided to drop the (probably made up?) extra charges. After some googling I realized Dr. Lewis has gone by at least 3 different names in the past - not a good sign. I have tried to get them to email my records to me so I can share them with a new dentist and it is the same story. They keep promising "sure we will do that" "sure I’ll do it by the end of the day" "we’ll get to it within the hour" and nothing. Their office is useless and a scam. Go somewhere else.

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