Whisper Creek Dental Care

Had a great experience with Dr. Cosma and her team for making my root canal and crown procedures as pleasant as possible! They are all very friendly and knowledgeable, especially Sarah, who is friendly and outgoing, but also very down to earth who you can chat with for hours if they didn’t need to clean your teeth. I definitely recommend them highly!

Was this helpful? Yes (0)

I don’t have any issue with the people. The problem is they don’t respect other people’s time. Simple cleaning takes more than an hour. Too many patients, and not enough staff. Every time I’m there, long wait time between the cleaning and examination. Also, I’m assuming it’s a new practice because every appointment there’s always something- small cavity, old filling that needs to be replaced, deep gum cleaning, etc. I get it… trying to stay on top of it. However, every time is getting old.

Was this helpful? Yes (0)

I called and made an appointment to establish care. They asked for my insurance information with all the details and they confirmed over the phone that they are in network. When I go in for my appointment 2 days later, they make me sit there fill all the paperwork for 20 minutes and ONLY THEN they tell me that they don’t accept my insurance. They had more than 2 days to look this up properly and to reach out to me and let me know that they won’t accept my insurance. But instead they wasted a significant amount of my time in hopes that I would be willing to pay out of pocket, which is what they tried to convince me to do. This is absolutely ridiculous.

Was this helpful? Yes (0)

Not impressed with the upselling of expensive cosmetic procedures, nor the unsolicited parenting advice from a hygienist who spent 25 minutes with my daughter before deciding to insert her opinion. Office is clean, they were great with the kids, but you don’t to tell a parent, who shows visible concern over a painful procedure (when the patient is their 9 year old daughter) You’re a great mom, but you should react more positively or your daughter will feed off that.” I don’t need a lesson on trauma response or how to manage my concern for my child. I made a concerned face at what I was seeing and started asking questions. Nothing about that is inappropriate. I politely told her I’m honest with my kids, regardless of the situation. This is our relationship. It’s not abusive, it’s not inappropriate, it’s honest. We will not be back, as a routine cleaning or follow up shouldn’t include the opinion of a hygienist on how I talk to my kids.

Was this helpful? Yes (0)

Overall experience was amazing. My hygienist Alexis, was very thorough, kind, helpful, and she literally gave me the best cleaning of my life. At checkout, Hope assisted me and was also very kind. What a friendly office. Everyone was wonderful and informative, they genuinely cared for me. Definitely coming back and definitely recommend.

Was this helpful? Yes (0)