Kiene Dental Group | Shawnee Cosmetic Dentistry | Dental Implants

I have been to a few dentists, some good and some not so good. My current dentist retired and then my tooth broke. Kiene Dental got me in right away and fix it. After that visit I have been back and they are my new team! Everyone is great at the office, I am very happy with the Kiene Dental Group.

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I can’t rave enough about the amazing group here. Most people have dental anxiety but they put your mind at ease. I couldn’t have asked for a better dental group. Rhonda did an amazing job with my teeth cleaning and I will continue to have her cleaning my teeth. Just absolutely love you guys

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Overall, just very frustrated with Kiene Dental. I’m not giving them a 1 star because i really appreciated my hygienist that cleaned my teeth. She was thorough, smart and nice overall. After that, brutal experience. The office was not as efficient as i thought it would’ve been for such a large dentist office, i sat waiting for the dentist for 30 minutes and he still never showed up. I ended up leaving before the dentist exam (with the offices permission) because i couldn’t wait any longer, the office called me 20 minutes later saying I should’ve never left and needed to come back for the exam. I ended up going back the following week, where the dentist proceeded to tell me i had 2 cavities but couldn’t point them out clearly on the X-ray. They wanted to charge me $300 after insurance for this, for what? He couldn’t even show me on the X-ray where the cavities were. And lastly? This is really irrelevant to the actual dental services but you’d be frustrated about it too i’m sure. They proceeded to offer me an Andys gift card to make up for the issues of waiting and having to come back, when i went to Andys, it wasn’t even a gift card! It was a random loyalty card that didn’t even work lol. I’m sorry Kiene, but this was a really below average service experience I had.

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I was a patient of Dr. Kiene’s for the past 7ish years until recently. November 2023 I had to cancel a cleaning for a serious family emergency. I called back to reschedule and was told I couldn’t get in until the new year. I couldn’t wait that long. I called the beginning of the new year and was transferred to the hygienist for scheduling and then was proceeded to be put on hold for over 10 minutes. I tried calling back a few weeks later and the same thing happened. They never even came to the phone to schedule... It was very out of character... Today I get a text informing me that I’m 90 days over due for my cleaning. I was told I could be accommodated at an appointment in March... or not until the END OF MAY. They used to be great at accommodating their patients, especially with emergencies. But the customer service I’ve received has been so bad. I suspect there has been a lot of turnover. I’m looking for a new practice because I don’t have time for the craziness. Dr. Kiene is wonderful and has always done great work for me. But the scheduling for teeth cleanings is insane now and it really shouldn’t be this much of a pain.

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I never had dental problems until I started going to this dentistry. They told me I needed to get all this work done, so I listened to them, spent a lot of money, and now I have constant problems with the crowns they gave me. Just make sure you get a second opinion before jumping on the “everything needs to be replaced” bandwagon. My original teeth were more reliable. But in a positive and informed manner, they used every health insurance and then they sent me to another doctor to correct the mistake that the doctor made, and I paid money to another doctor.

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