Shelton Family Dental

listen, im not really the type to leave a review unless something really off or something really great happens. unfortunately, the established staff are INCREDIBLY rude. initially, the person i spoke to over the phone scheduling my appointment was condescending when i asked questions about what my insurance copay would look like after they ran my insurance info, claiming "i should already be aware of how much i need to pay." i was emailed a new patient packet, filled it out not once, twice, but THRICE - as i was filling it out for the third time in the office (which was a completely different format than the one i was emailed), thankfully i arrived 20 minutes early, what i believed to be the actual dentist went behind the front desk and started berating the two people (who happened to be training) trying to figure out how to access my paperwork and why it was unable to download, asking them if they were able to "comprehend a basic sentence" and "able to read." at this point, it was an hour after i was scheduled to be seen, and i had to reschedule due to a time constraint. when i was going to leave, the established receptionist followed me outside to ask me why i needed to leave, then kept asking me to text her my insurance card and information. i have never had an office visit this awkward and unprofessional! i did not heed the yelp reviews or the most recent google reviews!!!! do not be like me!!!! also treat people with kindness ESPECIALLY if theyre JUST learning how to do their job effectively!! such an uncomfortable environment!!!

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12-14-23 Today I walked into the dentist hoping to be seen , you have to wear a mask , was not aware of this policy , they charge me a dollar for a mask , first red flag then they had me fill out paperwork, then had me fill the same paperwork out on my phone, no organizing at all. Proceeded upstairs to my appointment, to my surprise the receptionist told me my insurance was expired, and that they called me , not true at all . That the cost would be 220 for X-rays . This was a big misunderstanding because I do have dental insurance, but my hr office was closed by now it’s 4:30 in the evening. Now they telling me I owe 65.00 for a cancellation. I never canceled I’m here !!! Moral of the story , we try to support black business, this dentist office is a get over , hungry for money !!! DR SHELDON THE daughter has a nasty disposition and I would strongly advise anyone not to come to the office . Not Patient friendly at all . All about a Dollar Bill.

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Very warm and friendly staff. Expressed genuine concern about my oral health. I felt very comfortable having my oral procedure done at this office.

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I’m rating three stars now. I had to rate it in order to comment. I went to Dr. Shelton years ago. Everyone was very professional. My insurance changed and I had to leave. Reading some of the reviews makes me nervous. Now that I have dental insurance that they will accept. I will judge for myself. I’m going based on how I was treated years ago. I will update this post when I find out for myself.

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I cannot understand how this place has such wonderful reviews! This place is a train wreck. The doctor was ok. However, the team is beyond incompetent and consistently fails to meet reasonable expectations. I sought them out because they are a black owned business- boy am I sorry I ever walked into their doors.They were not prepared for my initial visit! Now, I have had to call them for a referral three times. This is the worst experience that I have ever had with a dental office.

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