Waxman Burton M DDS

This was my first root canal experience. I can’t believe I was so nervous for absolutely no reason. I didn’t feel a thing and felt completely comfortable the entire time. Also, he must have hired new office staff because they were amazing as well. These negative reviews had to be about other employees! Highly recommend them.

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the office staff........really? They cannot even tell the insurance company the tax id number!

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Words can't express how much I appreciate Dr. Waxman and his team. I am the worst dental patient there is...crying, shaking, little baby. I HATE Needles. I came to Dr. Waxman about 9 months after getting botched root canal at another dental practice. My new wonderful dentist discovered huge infection in my jaw through x rays and recommended Dr. Waxman. I wondered why I kept getting sinus infections that wouldn't clear up with antibiotics. It took 3 procedures to clean and redo my root canal. Turns out first root canal dentist had left part of instrument in which caused the infection. Dr. Waxman and team were so kind and patient with me, kept everything calm and light-hearted. By the last visit, I was even able to relax through the procedure.

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First of all, I would like to echo the other reviewer about Dr Waxman. His ability and skill is really top-notch. And I can't say enough for his bedside manners. Really a wonderful doctor. However, where they fall short is in their office management. After a few months post root canal , I received a call from their contracted debt collector. I was unaware of a balance since I paid in full at the time of the visit. This debt collector was not only rude but also threatened my family. I tried to discuss this with Laura in Dr Waxman office but her tone was very accusatory and not understanding . And although the practice claimed to have sent me many notices, I received none of them. This could be an oversight on their end, but the tone and attitude in trying to resolve this was not appreciated. To give some context, I am completely aware of how insurance and payments work and would have been amenable to resolving this issue with the office. But my advice to others is that don't go through the headache of having to battle your bill. There are many other practices that help their patients and do not resort to abusive debt collectors.

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I needed a root canal done on a tooth with a long root that had a serious bend in it that my normal dentist couldn't take care of. After reading all the good reviews, I decided to give Dr. Waxman a try, and I was glad I did. He and his staff are quite professional and want to ensure that you are comfortable and pain free when they start their process. During the 1.5hrs I was in the chair, Dr. Waxman would periodically tell me what he was doing and why. I find this practice of informing the patient of what the Dr. is doing very reassuring. All in all it was as good an experience as you can have when having a root canal done.

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