Dr. Sukumar Balachandran, DMD

If I could give this practice less than one star I would. I had previously been to this practice however, the female doctor I used to see has retired. So they set me up with an appointment with Dr. Sukumar Balachandran. I assumed the practice was serving clients with the same professionalism and patient care as before. I was oh so wrong. It is well noted in my files that I have severe anxiety and require nitrous gas which I willingly pay for. So today, the "Dr" sets me up on the nitrous. I tell him I think something is wrong, I don't feel any air flow or smell anything and I do not feel any effects. This office has had the same issue on a previous visit and the Dr and hygenist found an issue with the tubing. So I am thinking he will check that. Nope. Just tells me its on max and I should be feeling it so here we go. I told him it wasn't working, he continued to argue with me. When he gave me the novacaine, I almost jumped out of the chair and started crying between the pain and the anxiety. He determines I have a cracked tooth and recommended letting him do a root canal then look for someone to have it removed. Sounds like they are trying to bill for unnecessary work. Why would I need a root canal if I need to get it pulled? When he went to give me novacaine in the roof of my mouth, I said no. The nitrous isn't working. He then put up the chair and told me to leave his office. Like I was lying!!! give me a break, it's nitrous!!! Needless to say, I am still in pain, I still need a tooth removed and now his office has my xrays and referrals and would not return them to me since I would not pay for what the "Dr" did not do. It is really sad to see that the quality of care that this practice used to provide has fallen so dramatically in about two years. I used to recommend this office, but now I will just tell folks to steer clear. Since Dr. Mann was referred to my by my dentist, I will also let them know what happened and the lack of empathy and professionalism I experienced.

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