Kids First Pediatric Dentistry

This is a great practice. Kid friendly. Great customer service. They seem to really care and they do not make you feel rushed.

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My child has been going to this dentist for 4 years. One appointment was missed due to COVID and another appointment was missed over a year later due to my child having a contagious stomach virus. Her appointment was at 9am and we called at 7am after leaving the emergency room to inform the dentist office via voicemail. We called to reschedule my child’s necessary appointment. Instead of them returning the call, as the receptionist stated they would, they sent a certified letter declining my daughter’s return. They dentists are okay. I had no true complaints. However, if they are willing to drop a long term patient due to contagious illnesses, it shows that they lack sympathy for uncontrollable circumstances. I would have been wrong if I had brought my child to their office work a contagious illness, right. Thankfully I’ve found another dental office who doesn’t have strict rules with no exceptions. These are children. Children get sick.

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I am extremely disappointed with Kids First. I was initially thrilled to bring my children there due to its proximity to my home. However, they have caused significant disruptions to my schedule. I explicitly informed them of my insurance coverage prior to my appointment, only to discover upon arrival that they do not accept my insurance. It was frustrating to realize that they were aware of this fact before my appointment. Nevertheless, considering the challenges of taking time off work to bring multiple children to the dentist, I decided to proceed with the appointments instead of starting the entire process anew. Unfortunately, during the visit, the dentist identified additional work that needed to be done. While I appreciate their thoroughness, I did not anticipate this, as my child had already undergone dental work within the past six months. The quality of the work performed at the previous dentist was subpar, leaving me in a position where I had to find a new dentist who accepts my insurance. The process of finding a dentist who meets these criteria, and also does not require multiple appointments, was incredibly time-consuming. I had to make several phone calls to ensure the referral was sent to the new dentist, adding to the frustration. It is worth mentioning that contacting multiple dentists to find one that accepts your insurance can be a job in itself. All of this could have been handled in a more professional manner. I would have greatly appreciated it if the Kids First team had been upfront about not accepting my insurance. This would have saved me valuable time and spared me from the additional headaches I have had to endure. I believe this situation could have been handled more professionally and transparently.

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We are so happy we found Dr. Tracy and his entire office staff! My dentist recommended him after we had a terrible experience at the previous pediatric dentist our kids were going to. The front desk was able to get both of our kids in for initial evaluations quickly and then just this week my son had a dental emergency and they were able to get us in to be seen the same day… incredible!!! That would have never happened where we had been going. Not to mention, Dr. Tracy and all of the hygienists have been so warm, welcoming and reassuring when our kids were anxious. So grateful to have found this wonderful pediatric dental practice!! Highly recommend!

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Firstly I will state the dentist I worked with on Oct 31,2019 was very nice(I believe it was Tracy Bowden) welcoming, informative and easy going with both me and my 18 month old at that time. The staff were also very friendly and it is easy to get a last minute appointment. The downside to us not returning is that the dentist himself reccommended i get a second opinion even though I DIDNOT disagree with his judgement . I DID disagree with having to wait nearly 3 months to get the needed procedure performed on my child. I called a few other dentist, and in short my kids new dentist is encouraging us to brush his teeth more frequently, reduce the excessive breastfeeding which was the main factor for his decay and that if in three months, the decay is not slowing down she would perform the procedure and it would not be a three month waitlist. Otherwise she wants us to wait until our child is three or 4 so he doesnt have to be put asleep. I prefer a doctor who at least tries alternatives before rushing to surgery.

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