Naptown Smiles

Dr. Bross and his staff are very accommodating and value their clients. They were able overcome my child’s major anxiety associated with his dental visit. I would highly recommend this office, yiu will not be disappointed by the professionalism as well as the modern technology they use.

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Tried to R/S my son's appt at 49 hrs prior, to be told that they cancelled it bc they didn't hear from me. So then I said well let me just keep the same appt. They then said I couldn't have his original appt bc they already filled it with another patient. She goes on to tell me I am going to be charged the $35 fee. Fast forward of course I get the bill, I write a letter to ask for a waived charged due to the above circumstances. They reply back to my letter with LIES. Stating they tried to get ahold of my sons dad as well- (Dad never was contacted- no VM or texts). Only texts/VM that were received were by me and I didn't get them prior to honestly bc I don't pay attention to unknown numbers (lesson learned). So I will be accountable to that part. But here's the biggest issue- number one no reason to charge a missed appt fee if there was no loss in revenue- I was clearly told that my sons initial appt time was filled. Number two- the stated policy that we signed when joining the practices said 48 hrs advanced notice to r/s or cancel- I fulfilled that. Just bc they decided to take advantage of their patients and change that to the stupidest clause ever "48 hrs but not including the day of the appt" in the middle of a pandemic- ridiculous. And 48 hrs is 48 hrs so to say "not including the day of" is stupid- just say 72 hrs then. Number three- their reply stated they offered me an appt that same day but at another time and that I declined the appt- BOLD FACE LIE. This office is absolutely awful. Full of lies, no accountability to their bad practices, rude, condescending, and unprofessional. Steer clear- it's easily noticed now that my experience was NOT an isolated incident. I attached the screenshot of their office financial policy straight from the website that I accessed still today 4/02/21 that proves 48 hrs..

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We loved this dental. they are very friendly and nice. But policy changed somehow and I did not know. no remind call anymore ( booked 5 month ago), you must reconfirm 48 hours before if not, your appoint will be canceled and you will receive $35 bill for cancelation. I called them day before and they said my daughter's appointment has been canceled already. Now I have to pay $35. Yes it is very nice business.

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We love this practice! They are so warm and kind, and SO good with children and respectful to them. The providers talk directly to the kids, explaining what they're doing and making sure the child is comfortable. When we've had to have a filling done it was a good experience too. My kids look forward to their visits and it's not just because of the prize box. Every single person who works there has been a pleasure to interact with. I was so impressed that I became a patient there (they have a part-time provider who treats moms and dads) too!

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Love the Dr’s but I’ve have been overcharged multiple times and every time I complain about it , I’m told pretty much to figure it out and call my insurance. And now that I want to go to another practice I’m told it will be about a month to get my kids records after they had told me that it’s important for them to get the procedures done , I guess is only important if they are doing the procedure . I was also told they could charge anything they want , which my insurance said they are only allowed to charge a set amount per the contract , do yourself a favor and check your statements yourself for over charges. Now I won’t know when I’ll be getting my children’s records as apparently they got a new email , just goes to show I got no help from the office when all this happened my insurance assured me I was overcharged multiple times and when I brought it to their attention they sent us on our way to figure it out ourselves

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