Dental Center of Lakewood

We took my son there for dental work, the dental work was fine, the business aspect was horrible, I supplied the office with both insurances as well as paid $1000.00 prior to the service , The entire bill was paid before the procedure was done. The insurance office also asked for our medical insurance, I called and went to the dental office because they keep sending me bills, no one has an answer of why they keep sending bills. Each month the bill is larger then the prior month. I reached out to the The Texas State Board of Dental Examiners (TSBDE) . If there was a score lower than 1 for the business office I was select that.

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The office manager, Kelly, is unprofessional, unethical, and hostile. She lied about the office being in-network and I received a large bill afterwards. When I was between insurance providers, she refused to look up my coverage for my followup visit and said it was my responsibility to provide the member number before my followup appointment. I did my best to meet her demands, even though she had the means on her end to pull my insurance details. I followed up the day before my appointment (as we agreed by phone) to inform her that my information had not yet been received. She verbally attacked me over the phone. I stopped by the office and calmly asked to speak with the owner. He was out, and she refused to provide his contact information. She started laughing at me, hit the panic button, and threatened the police on me. I have never been treated in such a horrific manor. Kelly is unhinged, and she could have put my safety and life in danger by pushing the panic button. After multiple encounters with this aggressive individual, I can no longer support this business. I do hope Kelly gets the help she needs to manage her anger. The owner should consider the impact Kelly has on the Dental Center of Lakewood’s brand and future business. According to other reviews, misleading patients on in-network status is a trend.

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I got a crown replaced by Dr. Spillman early 2021. The crown has never felt completely natural when I flossed in between there, but they assured me that all is well. I have not had any pain or anything like that. Early August this year, my crown broke in half. I called the dental office and the receptionist informed me that both dentist were on vacation and I would have to wait until the following week. I asked her what I should do, because my crown was cut in half, very sharp and my own tooth was exposed. The receptionist just asked if I had another dentist I could see in the meantime, but of course I did not. Dr. Spillman was my only dentist. I ended up finding a new dentist that could see me faster for my broken crown. They were shocked with how my crown broke. They also did x-rays and determined that I did not need as many fillings as Dr. Green told me. I saw Dr. Green in May 2022, she told me that I needed to get around 4-5 small fillings. The dentist I saw informed me that I only needed two fillings and said all my other teeth were fine. Dr. Green also kept pushing me to prescribe and use this extra-strength fluoride when I was pregnant. My OB did not approve of it because too much fluoride while pregnant is not good for pregnancy. My OB only wanted me to stick to normal fluoride while pregnant, as my teeth were not bad. She still tried to push it on me anyways and told me “I am not swallowing it.”, but it is still absorbed. Dr. Green trying to perform more dental work that is not needed and my broken crown incident, has caused me to think differently about this dental office.

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I’ve got to be honest with you. Dr. Green is an UNBELIEVEABLE dentist!! She is very good at what she does. I was in her office having work done yesterday for 7 hours. Dr. Green and her assistant Leslie our like a "well oiled machine" They work so well together. You can tell they "BOTH" know what they are doing and love what they do. Leslie has been doing this for many years. Not once did i worry about what they were doing. Dr. Green explained what she was doing and what was next. You can tell Dr. Green & Leslie has compassion for the patient. I can’t tell you how comfortable I was with the procedure they were performing on me. I would recommend anyone that wants a GREAT dentist that knows what she is doing, So the team of Dr Green and Leslie are the ones to see. Thank you Dr Green & Leslie You have a patient for life!! A+++++

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This office is amazing! fantastic group of people. I had not had a cleaning in over a year and they were able to get me in on a Friday. I had a fantastic cleaning with Crystal she was very kind, thorough and best of all my teeth feel super squeaky clean. Dr Green is Great! She Was also extremely thorough and awesome at explaining things I need to watch as well as the things that look really good. Overall Great experience! 🙌🏻

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