Coleman and Turner Dental Associates

While everyone is very pleasant, this practice has deteriorated to a zero out of 10, it used to be a 10 out of 10. Every complication with my dental care is my fault. The years long saga involves my bridge this time. (actually again) A few weeks back I was tortured with a root canal where I was literally loudly screaming in pain because Dr. Mehta just stopped giving me any pain medication. Between screams her beside manner was to tell me to bear with her because she was almost done. (I thought Dr. Frankenstein was operating on me). 61 years of dental work and never such an experience. Now I have two caps on my teeth and have been waiting foy my bridge for a few weeks. The caps keep falling off, and despite the glue I was given to re-glue them if they fell out (can you imagine ?) I must re-install my own caps ?),.I can’t get them to stay in. This is very dangerous. On May 1st I had to go in to have them replace one of the caps, which was done, and I was assured it would not fall out again. I was told my upcoming appointment for my bridge replacement had to be canceled because the bridge was not in yet. I was told someone would call me, no one called me, Well last night one of the caps fell out again (the one I was assured would not) and I had not heard about my bridge. I called this morning. At first I was told I would be put on hold so they could call the lab and find out what was going on with my bridge. When the young lady got back on she indicated that they did indeed have my bridge after all (oops) and that I had missed my appointment to put it in. This was the appointment canceled by the dental office on May 1st. I was very annoyed and said so. Record keeping is horrible. It has been over a week since I allegedly "missed" my appointment, and no one has called me ? I was highly annoyed and explained this all to the clerk in a tone commensurate with my annoyance. She kept insisting that the record said I "missed" the appointment, not true (this again is the mantra in this office "it’s always the patient’s fault"). With my bare root canal in my mouth with one cap missing I wanted to avoid damage to my unprotected tooth and get the situation remedied today given the danger to my tooth and the delay and screw ups by the dental office. Nope, I cannot be seen until Monday. When I expressed my concern about damaging my unprotected tooth, I was told to "chew on the other side". I replied and said, "I have no teeth on the other side "(really just upper teeth missing). I got no sympathy , no empathy. I was told there was nothing that could be done and they would see me on Monday. No apology for the screw up on the part of the dental office, nothing. I was made to feel as though I am lacking in intelligence and awareness. Very insulting treatment. This is in keeping with the SOP of this place since Dr. Coleman left, which is "no matter what it’s the patient ’s fault." So now I get to spend the next 3 ½ days hoping I don’t accidently forget and chew on the wrong side of my mouth and destroy my unprotected tooth (or maybe since apparently I am a dental assistant, I should try and re-glue the cap that fell out AGAIN). This is not to mention the possibility my tooth gets reinfected because it is not properly capped. For all this I have the “pleasure” of paying a $400.00 deductible. Terrible, just terrible. Once they put my bridge in on Monday, I will never go here again. A word to the wise is sufficient.

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My whole experience today was fantastic. From being greeted by Kahlimah at the front desk, to having the most PAINLESS dental procedure by Dr. Mehta, and being guided through the dental procedure by Omar, it was amazing. I am happy to have this place as my go to dental provider!

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I called on Tuesday, for a new patient appt. w/availability on Thur. I didn’t need an appt so soon, but definitely booked it. My first visit today and I hope it will be the beginning of a long relationship. The office is clean, friendly front desk and helpful. My (I’m claiming her) hygienist welcomed me and she is fantastic, thorough, and passed the assignment. Going to the dentist is never a welcomed experience, for me anyway. She made it painless. And made me comfortable, feeling like we knew each other for years.

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Dr. Song is an amazing dentist I’m very scared of needles but she has such a calm presence and a wiggle technique that it’s relatively painless compared to previous dentist I’ve been to (and I’ve been to many). I love how my teeth turned out after years of continuous teeth problems I think I’m finally fixed most of my major problems, so thankful. Thank you ❤️

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Extremely thorough, very kind, considerate, and clean office. Dr. Song is very knowledgeable and makes it known that she cares. The women at reception are so helpful and explain all questions/billing in detail. As a new patent, I was able to get an appointment immediately. Highly recommend!

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