Smiles of Mathews

My wife has a very complicated medical history which caused her to loose all her upper teeth. We had started down the implant journey with a different dentist and just felt like we were not being treated as we should be and were just contributing to his next beach house. So we decided to find a new dentist and let me tell you we codnt be happier. Dr Marks and his staff are amazing. Everyone greets you by name they are so warm and welcoming each time we’ve been there. Dr. Marks is very caring and patient so much so I’ve switched my care to his office as well. My wife is also very weary of the dentist but no worries as Dr. Marks a secret weapon for that as well in Daisy one of his service dogs that are there to help nervous people like her. Daisy even jumped up in the chair with my wife as she got some work done. Trust me you will not regret coming to see Dr. Marks along with everything I’ve already mentioned he is an extremely skilled dentist who takes pride in his work.

The staff was so helpful when I was having an emotional day! They really took my feelings in to account and eased me through the process. I love how caring and supportive they are. Dr. Marks was very informative with what I needed. Katie was very patient with me. I will definitely be going back!

I was in need of some immediate treatment (pain) so I called Smiles to see if they could help. Just moved full time to the area and we needed a more local Dentist. The Smiles of Mathews team were right on for the entire experience. They were able to get me in that same day and help me out. I was really impressed with everyone I talked to. Dr. Marks and his team were great. Made me feel like I’ve been going there for years. They were so informative and answered all my questions. Dr. Marks was able to perform the procedure right away knowing the discomfort I was in. He even check with me that evening to see how I was doing. I just can’t say enough about how good they were. We’ll be patients at Smiles from here on out !!!!

As a child I had an emergency root canal at age 7 with an unfamiliar oral surgeon who didn’t normally work with kids, and it was the most painful experience I’d ever had. Since then it has been my worst fear, and at 21 years old, I received the worst news; that I would need a root canal. I thought I’d never be scared at the dentist ever again, so long as “root canal” stayed away from anyone’s mouth haha. I cried immediately when he told me I’d need one. He was very kind about it though, and even showed me the images of my teeth and why the root canal had to be done. I had it done this morning! I was prescribed Ativan before hand and I was a bit sleepy upon arrival. The fear was definitely still there, I was crying before they did anything, but it felt more like I was a little kid facing a puddle versus being an adult trying to make my way across a big strong river (idk if that makes sense, but I like analogies!). I had their sweet lovely dog Daisy with me the entire time. Seeing that she was relaxed around them made me feel relaxed too. They allowed my mom to be with me (mom was rubbing my feet, lol). Dr. Marks explained everything that he was doing and what his tools were for (per my request), so that nothing would take me be surprise. The experience became a very calm one for me and I even drifted off into sleep a few times I think. The best part; there was no pain! I went from feeling like a traumatized child to a person ready to do it all over again! Thank you the entire Smiles of Mathews team :) I conquered a fear that I thought I’d have forever.

My experience with Dr Marks and the rest of the staff was a very pleasant one. I don’t think I’ve ever felt more comfortable or at ease in a dentist office before. Everyone was friendly and welcoming. He asked what I wanted and what my ultimate goals were as far as my dental needs are concerned instead of just telling me what was going to be done. Compared to my previous dentist experience at a different office, this one was a hundred times better. I would definitely recommend Dr Marks to others. I’ve always been nervous about going to the dentist, but not this time. I honestly wish I had found him and his office first. I’ve always been very scared going into a dentist appointment, except for today. I got in and it’s like he works with magic. I hardly felt a thing his was doing, he spoke to me along the way to make sure I was okay. He explained what he was going to do before doing it. I can honestly say I have never been more at ease with anyone in my entire life, especially someone in the medical field. I truly hope that I can get my next steps figure out, so that I can continues to use Dr. Marks. Otherwise it might be quite a while for I go back, but that has absolutely nothing to do with any of the staff, the ball is just in my court now to make moves.