Ralph W. Niemann DDS MS

Dr. Niemann is amazing!!! Went in to get a root canal and was nervous. As soon as he stepped into the room he just made me feel comfortable and the staff are all so sweet. Truly a breath of fresh air to finally get answers for what was wrong with my tooth. Thank you for treating me like family and fixing my tooth!!!!

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I had a toothache for years and no dentist could say why. Then I went to Dr Neimann - with a referral- and he figured it out right away and treated it. I was out in less than two hours. Also he’s super gentle and mindful to not hurt his patients. I highly recommend him and his practice. From the front desk to the hygienist, all employees were professional and kind.

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Use caution when visiting this practice! I went for a root canal consultation which Dr. Neimann said was not needed. Another procedure was recommended however, not immediately needed. Dr. Neimann recommended I schedule an appointment in the next few months. I received a $150 bill in the mail for a missed appointment that was never discussed or confirmed. The receptionist was defiant and said that she had it on her books therefore, it was confirmed. She also said they called multiple times and my voicemail was full each time. My voicemail is never full due to my profession and I have no missed calls from their office. The receptionist then said "I don’t know what to tell you" and I stated that I was unwilling to pay the bill. Her response was that they would take the appropriate measures to pursue payment. This type of unprofessionalism needs to be shared.

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Dr. Niemann is great! I do not like going to any type of dentist I crushed my jaw 38 years ago and can’t open my mouth very wide so it’s hard to get in and it was the very back tooth he worked on. I also have difficulty’s getting numb her he gets it first try. Took about an hour he talks to you if you and jokes around.

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Terrible customer service. Office clerk "Jennifer" if that is even her real name can’t process a claim correctly, and didn’t understand how the insurance plans work if you have more than one. Blames the customer for not being able to enter information correctly. Not sure how this office vets the staff hired, but changes will probably be made in the near future. I do know that me and my family will never frequent this business again. My understanding is this office wants your money so treatment is given even though your insurance doesn’t cover the work, but you are told otherwise and stuck with a very large bill. Why would I need to call three times for a claim to be submitted? It is because my insurance company doesn’t even accept this business on its plan, but was told otherwise by the referral and the office providing treatment. No doubt due to the charges, so you have a very large co-pay. I wouldn’t trust this office for any kind of treatment even if it was free, or the closest office in a 50 mile radius. Best check your business you select for service very carefully. Otherwise you will be taken advantage of by people who don’t know anything about professionalism, courtesy, and doing the job right! Trust me, the details are too long too mention. When I asked for help, I was told "I’m the only person in the whole office...nobody else is here...", I guess you are treating the patients and doing the dental work, and answering the phones too...really...would not let me speak to anyone else...not very professional, not at all, have a nice day Jennifer Ralph W. Niemann Nathaniel T. Nicholson, or whatever your name is!

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